Email & Chat Process Executive

17,000 - 35,000 /month

Team Lease

Goregaon (East), Mumbai

0 - 4 years Experience in Customer Support / TeleCaller

13 Openings

Full Time

Skills Required

Computer Knowledge

International Calling

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

5 days working | Day Shift

Job Description

We are looking for a Email & Chat Process Executive to join our team at TEAM LEASE. The role offers ₹17,000 - ₹35,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 4 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.

More about this Email & Chat Process Executive job

Can freshers or experienced candidates apply for this Email & Chat Process Executive role?
Ans : Candidates who have a 12th Pass and above qualification with 0-4 years of experience can apply for this Email & Chat Process Executive role.
How much can you earn in this position?
Ans : You can earn between ₹17,000-₹35,000 per month in this Email & Chat Process Executive position.
What shift and timings does this job follow?
Ans : This Email & Chat Process Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Goregaon (East), Mumbai.
How many openings are available for this position?
Ans : There are 13 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Email & Chat Process Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Email & Chat Process Executive, you will work on skills like Computer Knowledge, International Calling.
Where is this job located?
Ans : This Email & Chat Process Executive job is located in Goregaon (East), Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, International Calling along with 0-4 years of experience is ideal for this Email & Chat Process Executive job.
Why should you apply for this Email & Chat Process Executive job?
Ans : This Email & Chat Process Executive job offers a salary between ₹17,000-₹35,000 per month. This is a Full Time opportunity and has 13 openings available.