Email & Chat Process Executive

16,500 - 30,000 /month*

Snehyam Qms (opc) Private Limited

Ambernath East, Mumbai

₹4,500 incentives included

Freshers in Customer Support / TeleCaller

10 Openings

Incentives included

Full Time

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

5 days working | Day Shift

Job Benefits: Cab, Meal, Insurance, PF, Medical Benefits

Job Description

We are looking for a Email & Chat Process Executive to join our team at Snehyam Qms (opc) Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹16,500 - ₹30,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and candidate must be a fresher. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Email & Chat Process Executive job

Can freshers or experienced candidates apply for this Email & Chat Process Executive role?
Ans : Candidates who have a 12th Pass and above qualification can apply for this Email & Chat Process Executive role.
How much can you earn in this position?
Ans : You can earn between ₹16,500-₹30,000 per month in this Email & Chat Process Executive position.
What shift and timings does this job follow?
Ans : This Email & Chat Process Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Ambernath East, Mumbai.
How many vacancies are there for this Email & Chat Process Executive job?
Ans : There are 10 vacancies for this Email & Chat Process Executive role.
Is this job open for all genders?
Ans : Yes, this Email & Chat Process Executive job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Email & Chat Process Executive position is Ambernath East, Mumbai.
What makes this Email & Chat Process Executive job a good opportunity?
Ans : This Email & Chat Process Executive job is a good opportunity as it offers a salary between ₹16,500-₹30,000 per month. This is a Full Time job and has 10 openings.