Email & Chat Process Executive

10,000 - 24,000 /month

Smartcoin Financials Private Limited

Marathahalli, Bangalore

1 - 3 years Experience in Customer Support / TeleCaller

3 Openings

Full Time

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Day Shift

Job Description

Job Title: Email & Chat Support Executive (0–3 Years Experience)

Location:- Marathahalli Bangalore
Experience: 0–2 Years
Employment Type: Full-Time

Job Summary:

We are looking for a detail-oriented and customer-focused Email & Chat Support Executive to handle customer queries through email and chat channels. The ideal candidate should have strong written communication skills and the ability to resolve customer concerns efficiently.

Key Responsibilities:

Respond to customer queries via email and chat in a timely and professional manner
Resolve customer issues and provide accurate information
Maintain high levels of customer satisfaction
Document customer interactions in the system
Follow company policies and communication guidelines
Coordinate with internal teams for issue resolution

Required Skills:

Excellent written communication skills in English
Basic computer knowledge (MS Office, typing skills)
Good problem-solving and analytical skills
Ability to multitask and manage time effectively
Customer-centric approach

Eligibility Criteria:

Education: 12th Pass / Graduate
Experience: 1–3years in customer support (Email/Chat preferred)

Preferred:

Prior experience in Email/Chat Process
Experience in BPO/Customer Support roles

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Email & Chat Process Executive job

Who is eligible to apply for this Email & Chat Process Executive job at Smartcoin Financials Private Limited?
Ans : Candidates should have a 12th Pass and above qualification for this Email & Chat Process Executive job offered by Smartcoin Financials Private Limited.
How much can you earn in this position?
Ans : You can earn between ₹10,000-₹24,000 per month in this Email & Chat Process Executive position.
What shift and timings does this job follow?
Ans : This Email & Chat Process Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Marathahalli, Bangalore.
How many vacancies are there for this Email & Chat Process Executive job?
Ans : There are 3 vacancies for this Email & Chat Process Executive role.
Is this job open for all genders?
Ans : Yes, this Email & Chat Process Executive job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Email & Chat Process Executive position is Marathahalli, Bangalore.
What makes this Email & Chat Process Executive job a good opportunity?
Ans : This Email & Chat Process Executive job is a good opportunity as it offers a salary between ₹10,000-₹24,000 per month. This is a Full Time job and has 3 openings.