Customer Support Email & Chat Process Executive

18,000 - 32,000 /month

Skyway Solution

Phase-8 Industrial Area, Mohali

0 - 3 years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Domestic Calling

International Calling

Job Highlights

Industry Type: BPO

All Education levels

All genders

5 days working | Rotational Shift

Job Benefits: Cab, Meal

Job Description

We are looking for a Email & Chat Process Executive to join our team at Skyway Solution. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹18000 - ₹32000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is below 10th and 0 - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Support Email & Chat Process Executive job

Can freshers or experienced candidates apply for this Customer Support Email & Chat Process Executive role?
Ans : Candidates who have All Education levels with 0-3 years of experience can apply for this Customer Support Email & Chat Process Executive role.
What salary is offered for this Customer Support Email & Chat Process Executive job?
Ans : The salary for this Customer Support Email & Chat Process Executive job ranges between ₹18,000-₹32,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Email & Chat Process Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Phase-8 Industrial Area, Mohali.
How many vacancies are there for this Customer Support Email & Chat Process Executive job?
Ans : There are 50 vacancies for this Customer Support Email & Chat Process Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Email & Chat Process Executive job is open for both male and female candidates.
What does the role of Customer Support Email & Chat Process Executive involve?
Ans : As a Customer Support Email & Chat Process Executive, your work will involve skills like Domestic Calling, International Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Email & Chat Process Executive position is Phase-8 Industrial Area, Mohali.
Who is the right fit for this Customer Support Email & Chat Process Executive job?
Ans : A candidate having skills like Domestic Calling, International Calling with 0-3 years of experience is the right fit for this Customer Support Email & Chat Process Executive job.
What makes this Customer Support Email & Chat Process Executive job a good opportunity?
Ans : This Customer Support Email & Chat Process Executive job is a good opportunity as it offers a salary between ₹18,000-₹32,000 per month. This is a Full Time job and has 50 openings.