Customer Support Email & Chat Process Executive

22,300 - 45,600 /month

Shiv Shakti Traders

Sion (East), Mumbai

0 - 6 years Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Loan/ Credit Card

All Education levels

All genders

09:00 AM - 06:00 PM | 5 days working | Day Shift

Job Benefits: Insurance, PF

Job Description

We are looking for a Email & Chat Process Executive to join our team at Shiv Shakti Traders to handle customer calls, provide exceptional customer support and resolve queries related to Loan/ Credit Card. The role offers an attractive in-hand salary of ₹ 22,300 - ₹ 45,600 and opportunities for growth.

Key Responsibilities:

Handle customer calls professionally and efficiently.
Address customer queries, resolve concerns and manage complaints.
Keep records of customer interactions and follow up when required.
Provide customers with accurate information to help resolve their issues.
Meet performance targets and work with other departments to manage complex issues.

Job Requirements:

The minimum qualification for this role is below 10th and 0 - 6 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 5 days working during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 years of experience.

More about this Customer Support Email & Chat Process Executive job

What skills and experience do you need for this Customer Support Email & Chat Process Executive job?
Ans : To apply for this Customer Support Email & Chat Process Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-6 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Email & Chat Process Executive job ranges between ₹22,000-₹45,500 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Email & Chat Process Executive job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sion (East), Mumbai.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Email & Chat Process Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Email & Chat Process Executive job?
Ans : As a Customer Support Email & Chat Process Executive, key responsibilities include skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Email & Chat Process Executive job is located in Sion (East), Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-6 years of experience is ideal for this Customer Support Email & Chat Process Executive job.
Why should you apply for this Customer Support Email & Chat Process Executive job?
Ans : This Customer Support Email & Chat Process Executive job offers a salary between ₹22,000-₹45,500 per month. This is a Full Time opportunity and has 10 openings available.