Email & Chat Process Executive

23,000 - 32,000 /month

Sagar Solution

Chandivali, Mumbai

1 - 6+ years Experience in Customer Support / TeleCaller

25 Openings

Full Time

Job Highlights

Industry Type: BPO

Languages: Hindi

Graduate and above

All genders

09:00 AM - 06:00 PM | 5 days working | Day Shift

Job Benefits: PF

Job Description

We are looking for a Email & Chat Process Executive to join our team at Sagar Solution. The role offers ₹ 23,000 - ₹ 32,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Email & Chat Process Executive job

What is the eligibility criteria to apply for this Email & Chat Process Executive job?
Ans: The candidate should be Graduate and above and above with 1 - 6+ years Experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹23000 - ₹32000 per month that depends on your interview. It's a Full Time job in Mumbai.
How many working days are there for this Email & Chat Process Executive job?
Ans: This Email & Chat Process Executive job will have 5 working days.
Are there any charges applicable while applying or joining this Email & Chat Process Executive job?
Ans: No, there is no fee applicable for applying this Email & Chat Process Executive job and during the employment with the company, i.e., Sagar Solution.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Email & Chat Process Executive role?
Ans: There is an immediate opening of 25 Email & Chat Process Executive at Sagar Solution
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Email & Chat Process Executive job?
Ans: This Email & Chat Process Executive job has Day Shift.

Candidates can call HR for more info.

Other Details

Incentives

No. Of Working Days

Benefits

Shift

Day

Contract Job

Salary

₹ 23000 - ₹ 32000

Regional Languages

Hindi

Contact Person

Jyoti

Interview Address

Virtual, Chandivali, Mumbai

Posted 11 hours ago

Apply to similar jobs

Academic Counsellor

₹ 50,000 - 85,000 per month *

Boston Institute Of Analytics

Andheri (East), Mumbai

Skills: Other INDUSTRY, Computer Knowledge, ,, Query Resolution

Incentives included

10 Openings

International BPO Executive

₹ 40,000 - 45,000 per month

Hire Hunt Hr

Work from home

Skills: International Calling, Query Resolution

40 Openings