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Email & Chat Process Executive

salary 12,000 - 24,000 /month
company-logo
job companyRootstrap Engineering
job location Work from home
job experience0 - 6 months Experience in Customer Support / TeleCaller
Replies in 24hrs
3 Openings
work_from_home Work From Home
full_time Full Time

Job Highlights

sales
Industry Type: BPO
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Day Shift
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Job Description

We are looking for a Email & Chat Process Executive to join our team at Rootstrap Engineering. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹12000 - ₹24000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is 12th Pass and 0 - 0.5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Email & Chat Process Executive job

  1. Can freshers or experienced candidates apply for this Email & Chat Process Executive role?
    Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Email & Chat Process Executive role.
  2. What salary is offered for this Email & Chat Process Executive job?
    Ans : The salary for this Email & Chat Process Executive job ranges between ₹12,000-₹24,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Email & Chat Process Executive job follows a Day shift.
  4. Can this job be done remotely?
    Ans : Yes, this job can be done remotely as it is a work from home job.
  5. How many vacancies are there for this Email & Chat Process Executive job?
    Ans : There are 3 vacancies for this Email & Chat Process Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this Email & Chat Process Executive job is open for both male and female candidates.
  7. What is the job location for this position?
    Ans : The job location for this Email & Chat Process Executive position is Banjara hills, Hyderabad.
  8. What makes this Email & Chat Process Executive job a good opportunity?
    Ans : This Email & Chat Process Executive job is a good opportunity as it offers a salary between ₹12,000-₹24,000 per month. This is a Full Time job and has 3 openings.
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Other Details

Incentives

No

No. Of Working Days

6

Shift

Day

Contract Job

No

Salary

₹ 12000 - ₹ 24000

Contact Person

Ajay Kumar
Posted a day ago

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