A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
24,000 - 28,000 /month
One More Goal Private Limited
Sector 5 HSR Layout, Bangalore
6 - 12 months Experience in Customer Support / TeleCaller
Full Time
Customer Assistance: Interact with customers or clients via various
communication channels, such as phone and chat, to understand their issues.
Provide timely and accurate information, guidance, or solutions to address their
needs.
● Issue Resolution: Diagnose and troubleshoot customer problems or complaints
by gathering relevant information and analyzing the situation. Identify the root
cause of the issue and take appropriate steps to resolve it effectively and
efficiently. This may involve coordinating with other teams or departments within
the organization.
● Product/Service Knowledge: Develop a deep understanding of the
organization's products or services.Ability to use support tools such as freshdesk.
● Customer Relationship Management: Build and maintain strong relationships
with customers. Ensure a friendly, professional, and empathetic approach while
interacting with customers to enhance customer satisfaction and loyalty.
● Escalation Handling: Handle escalated customer issues or complaints
effectively by providing appropriate solutions or escalating them to the relevant
department or higher management when necessary. Monitor and follow up on
escalated cases to ensure timely resolution.
● Quality Assurance: Adhere to defined quality standards, guidelines, and SLAs
while handling customer inquiries or resolving issues. Strive to achieve and
maintain high customer satisfaction ratings and meet or exceed performance
metrics or targets set by the organization.
