Email & Chat Process Executive

🏢 Hiring for Axis Bank Palava

🔅 Process 1: Customer Service

🔅 Process 2: Email process

📚 Qualification: Grads prefered. UG can also apply

📑 Experience: 1yr experience. Freshers can also apply

📍 Location: Palava, Dombivali

💰 Salary 1: Cust Svc - 16k CTC

💰 Salary 2: Email - 18k CTC

Interviews: HR, Ops, SVAR Assessment, Client

📢 Communication: V4 quality

📊 Working: 6 days working, 1 W/O

⏳ Shifts: 7am to 7pm window for Females, rotational shifts for Males

📆 Scheme duration: 12th Nov'25 to 30th Nov'25

👩‍💼 Contact:

•HR• 9665008242

K k Consultancy

https://www.facebook.com/share/wSJfUNYVkyWoY22e/?mibextid=qi2OmgWe are looking for a Email & Chat Process Executive to join our team This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹16000 - ₹18000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 0.5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Email & Chat Process Executive job

1. What is the eligibility criteria to apply for this Email & Chat Process Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹16000 - ₹18000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Process Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Process Executive job and during the employment with the company, i.e., K K Consultancy.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email & Chat Process Executive role?
   Ans: There is an immediate opening of 10 Email & Chat Process Executive at K K Consultancy
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job has Day Shift.