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Customer Support Email & Chat Process Executive

salary 15,000 - 25,000 /month
company-logo
job companyImmortal Facility Management
job location Santacruz (East), Mumbai
job experience1 - 4 years Experience in Customer Support / TeleCaller
5 Openings
full_time Full Time

Skills Required

Computer Knowledge
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: Logistics
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Day Shift

Job Description

Job Title: Email Coordinator

Location: Vakola, Santacruz East, Mumbai

Salary: Up to ₹25,000 per month

Experience: 2+ Years

Gender: Male / Female

Job Type: Full-Time

Key Responsibilities

Check and manage all incoming and outgoing emails related to trade and shipping operations.

Review, organize, and forward emails to the concerned departments.

Scan, upload, and maintain shipping and trade-related documents.

Ensure timely responses and follow-ups on important emails.

Maintain proper email records and documentation.

Coordinate with internal teams to ensure smooth communication.

Perform basic data entry and update records as required.

Ensure all email communications are handled accurately and professionally.

Candidate Requirements

Experience: Minimum 2 years in Email Coordination, Data Entry, Administration, Documentation, or a similar role.

Qualification: Graduate in any discipline.

Good written and verbal communication skills.

Basic knowledge of MS Office (Excel, Word, Outlook).

Good typing speed and attention to detail.

Ability to manage multiple emails and prioritize tasks efficiently.

Experience in the logistics, freight forwarding, or shipping industry will be an added advantage.

Preferred Skills

Good organizational and time management skills.

Ability to maintain confidentiality and accuracy.

Strong coordination and follow-up skills.

Comfortable working in a fast-paced office environment.

BEST REGARDS,

HR NAILA

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Customer Support Email & Chat Process Executive job

  1. What skills and experience do you need for this Customer Support Email & Chat Process Executive job?
    Ans : To apply for this Customer Support Email & Chat Process Executive job, candidates should have skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process along with 1-4 years of experience.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Support Email & Chat Process Executive job ranges between ₹15,000-₹25,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Email & Chat Process Executive job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Santacruz (East), Mumbai.
  5. How many vacancies are there for this Customer Support Email & Chat Process Executive job?
    Ans : There are 5 vacancies for this Customer Support Email & Chat Process Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Email & Chat Process Executive job is open for both male and female candidates.
  7. What are the key responsibilities of this Customer Support Email & Chat Process Executive job?
    Ans : As a Customer Support Email & Chat Process Executive, key responsibilities include skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support Email & Chat Process Executive position is Santacruz (East), Mumbai.
  9. Who is the right fit for this Customer Support Email & Chat Process Executive job?
    Ans : A candidate having skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process with 1-4 years of experience is the right fit for this Customer Support Email & Chat Process Executive job.
  10. What makes this Customer Support Email & Chat Process Executive job a good opportunity?
    Ans : This Customer Support Email & Chat Process Executive job is a good opportunity as it offers a salary between ₹15,000-₹25,000 per month. This is a Full Time job and has 5 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Skills Required

Computer Knowledge, Non-voice/Chat Process, Query Resolution, Email coordination, Email drafting, email handling, chat support

Shift

Day

Contract Job

No

Salary

₹ 15000 - ₹ 25000

English Proficiency

Yes

Contact Person

Shanu Khan

Interview Address

Santacruz (East), Santacruz (East), Mumbai
Posted 12 hours ago
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