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Customer Support Email & Chat Process Executive

salary 15,000 - 17,000 /month
company-logo
job companyFive Splash Infotech Private Limited
job location Dimna, Jamshedpur
job experience0 - 6 months Experience in Customer Support / TeleCaller
10 Openings
full_time Full Time

Skills Required

Computer Knowledge
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: BPO
qualification
12th Pass and above
gender
All genders
jobShift
09:00 AM - 06:00 PM | 6 days working | Rotational Shift
star
Job Benefits: Insurance, PF
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Job Description

We are looking for a Email & Chat Process Executive to join our team at Five Splash Infotech Private Limited. The role offers ₹ 15,000 - ₹ 17,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

  • Manage incoming and outgoing calls in a professional manner.
  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
  • Log customer interactions and track follow-ups.
  • Offer timely and relevant solutions to resolve customer issues.
  • Collaborate with team members to escalate and address more complex concerns.
  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 0.5 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Email & Chat Process Executive job

  1. What skills and experience do you need for this Customer Support Email & Chat Process Executive job?
    Ans : To apply for this Customer Support Email & Chat Process Executive job, candidates should have skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process along with 0-1 years of experience.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Support Email & Chat Process Executive job ranges between ₹15,000-₹17,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Email & Chat Process Executive job follows a Rotational shift with timings from 09:00 AM - 06:00 PM.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Dimna, Jamshedpur.
  5. How many openings are available for this position?
    Ans : There are 10 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Email & Chat Process Executive job is open for both male and female candidates.
  7. What are the key responsibilities of this Customer Support Email & Chat Process Executive job?
    Ans : As a Customer Support Email & Chat Process Executive, key responsibilities include skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Customer Support Email & Chat Process Executive job is located in Dimna, Jamshedpur.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process along with 0-1 years of experience is ideal for this Customer Support Email & Chat Process Executive job.
  10. Why should you apply for this Customer Support Email & Chat Process Executive job?
    Ans : This Customer Support Email & Chat Process Executive job offers a salary between ₹15,000-₹17,000 per month. This is a Full Time opportunity and has 10 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF, Insurance

Skills Required

Non-voice/Chat Process, Computer Knowledge, Query Resolution

Shift

Rotational

Contract Job

No

Salary

₹ 15000 - ₹ 17000

Contact Person

Batakrushna Mishra

Interview Address

C-126, Phase-8 Industrial Area, SAS Nagar, Phase-8 Industrial Area, Mohali
Posted 3 days ago

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Job Hai > Jobs in Jamshedpur > Customer Support / TeleCaller Jobs in Jamshedpur > Email & Chat Process Executive