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Customer Support Email & Chat Process Executive

salary 21,000 - 38,000 /month
company-logo
job companyAmazon
job location Jogeshwari (East), Mumbai
job experience0 - 3 years Experience in Customer Support / TeleCaller
10 Openings
full_part_time Full Time/Part Time

Skills Required

Computer Knowledge
Domestic Calling
International Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: Banking
qualification
All Education levels
gender
All genders
jobShift
5 days working | Day Shift

Job Description

We are looking for a Email & Chat Process Executive to join our team at Amazon. The role offers ₹21,000 - ₹38,000 and involves managing customer calls, delivering outstanding customer service related to Banking. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Other Details

  • It is a Both Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Support Email & Chat Process Executive job

  1. What skills and experience do you need for this Customer Support Email & Chat Process Executive job?
    Ans : To apply for this Customer Support Email & Chat Process Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-3 years of experience.
  2. How much can you earn in this position?
    Ans : You can earn between ₹21,000-₹38,000 per month in this Customer Support Email & Chat Process Executive position.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Email & Chat Process Executive job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Jogeshwari (East), Mumbai.
  5. How many openings are available for this position?
    Ans : There are 10 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Email & Chat Process Executive job is open for both male and female candidates.
  7. What work will you do in this role?
    Ans : As a Customer Support Email & Chat Process Executive, you will work on skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process.
  8. Where is this job located?
    Ans : This Customer Support Email & Chat Process Executive job is located in Jogeshwari (East), Mumbai.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-3 years of experience is ideal for this Customer Support Email & Chat Process Executive job.
  10. Why should you apply for this Customer Support Email & Chat Process Executive job?
    Ans : This Customer Support Email & Chat Process Executive job offers a salary between ₹21,000-₹38,000 per month. This is a Both opportunity and has 10 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

5

Skills Required

Domestic Calling, International Calling, Non-voice/Chat Process, Query Resolution, Computer Knowledge

Shift

Day

Contract Job

No

Salary

₹ 21000 - ₹ 38000

Contact Person

Mohit
Posted 10+ days ago
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