Customer Support Email And Chat Process Executive

16,000 - 21,000 /month*

Eos Globe

Thane West, Mumbai

₹5,000 incentives included

6 - 12 months Experience in Customer Support / TeleCaller

5 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: Cab, PF

Job Description

We are looking for a Email And Chat Process Executive to join our team at Eos Globe to handle customer calls, provide exceptional customer support and resolve queries related to BPO. The role offers an attractive in-hand salary of ₹16000 - ₹21000 and opportunities for growth.
Job Title: Email Process Executive (Voice/Non-Voice) – Urgent Hiring

Job Type: Full-Time, Permanent

Salary: ₹16,000 Take Home per month

Experience Required: Minimum 1 year (BPO/Email Process/Customer Support preferred)

Education: HSC (12th Pass) or Graduate (Any Stream)

Job Description:

We are urgently hiring for an Email Process role for a reputed gas distribution company. This is a great opportunity for candidates with prior experience in email/customer support processes who are looking for a stable, growth-oriented career.

Key Responsibilities:

Handle customer queries and complaints received via email in a professional and timely manner

Draft clear, accurate, and courteous email responses to customers

Resolve customer issues by coordinating with internal departments

Maintain quality and turnaround time (TAT) standards for all email responses

Update and maintain records of customer interactions in the system

Escalate complex queries to the concerned team/department when required

Ensure customer satisfaction through effective written communication

Required Skills:

Excellent written and verbal English communication skills (mandatory)

Good typing speed and basic computer knowledge (MS Office, Email tools)

Strong attention to detail and grammar

Ability to multitask and work under deadlines

Prior experience in email process, chat process, or customer support preferred

Eligibility Criteria:

Minimum HSC (12th Pass) or Graduate in any discipline

At least 1 year of relevant work experience

Immediate joiners preferred

Candidates with average or weak communication skills need not apply

Shift & Work Details:

Shift Timing: 9:00 AM to 6:00 PM (Day Shift)

Working Days: Monday to Saturday

Week Off: Sunday (Fixed)

Compensation:

₹16,000 Take Home per month

Walk-in Details:

Candidates are requested to report directly for the interview

Please carry an updated resume and a valid ID proof

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Email And Chat Process Executive job

What are the eligibility criteria for this Customer Support Email And Chat Process Executive job?
Ans : Candidates should have a 12th Pass and above qualification with 1-1 years of experience and skills like Computer Knowledge, Non-voice/Chat Process for this Customer Support Email And Chat Process Executive job offered by Eos Globe in Thane West, Mumbai.
What salary is offered for this Customer Support Email And Chat Process Executive job?
Ans : The salary for this Customer Support Email And Chat Process Executive job ranges between ₹16,000-₹21,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Email And Chat Process Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Thane West, Mumbai.
How many vacancies are there for this Customer Support Email And Chat Process Executive job?
Ans : There are 5 vacancies for this Customer Support Email And Chat Process Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Email And Chat Process Executive job is open for both male and female candidates.
What does the role of Customer Support Email And Chat Process Executive involve?
Ans : As a Customer Support Email And Chat Process Executive, your work will involve skills like Computer Knowledge, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Email And Chat Process Executive position is Thane West, Mumbai.
Who is the right fit for this Customer Support Email And Chat Process Executive job?
Ans : A candidate having skills like Computer Knowledge, Non-voice/Chat Process with 1-1 years of experience is the right fit for this Customer Support Email And Chat Process Executive job.
What makes this Customer Support Email And Chat Process Executive job a good opportunity?
Ans : This Customer Support Email And Chat Process Executive job is a good opportunity as it offers a salary between ₹16,000-₹21,000 per month. This is a Full Time job and has 5 openings.