Customer Support Email And Chat Process Executive

12,000 - 16,000 /month

Airtel

OMR, Chennai

0 - 2 years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Languages: Hindi, Tamil

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

We are looking for a Email And Chat Process Executive to join our team at AIRTEL. The role offers ₹12,000 - ₹16,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Email And Chat Process Executive job

What skills and experience do you need for this Customer Support Email And Chat Process Executive job?
Ans : To apply for this Customer Support Email And Chat Process Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-2 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹12,000-₹16,000 per month in this Customer Support Email And Chat Process Executive position.
What shift and timings does this job follow?
Ans : This Customer Support Email And Chat Process Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in OMR, Chennai.
How many vacancies are there for this Customer Support Email And Chat Process Executive job?
Ans : There are 50 vacancies for this Customer Support Email And Chat Process Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Email And Chat Process Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Support Email And Chat Process Executive, you will work on skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process.
What is the job location for this position?
Ans : The job location for this Customer Support Email And Chat Process Executive position is OMR, Chennai.
Who is the right fit for this Customer Support Email And Chat Process Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process with 0-2 years of experience is the right fit for this Customer Support Email And Chat Process Executive job.
What makes this Customer Support Email And Chat Process Executive job a good opportunity?
Ans : This Customer Support Email And Chat Process Executive job is a good opportunity as it offers a salary between ₹12,000-₹16,000 per month. This is a Full Time job and has 50 openings.