A Naukri Group company
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A Naukri Group companyLoginHire Local Staff
10,000 - 15,000 /month
Career Hunt Manpower Solution (opc) Private Limited
Gariahat, Kolkata
0 - 6+ years Experience in Customer Support / TeleCaller
Full Time
Job Title: Academic Counselor
Location: Acropolis Mall Area, Rajdanga Main Road, Kolkata
Employment Type: Full-time
Salary: ₹10,000 – ₹15,000 per month + Attractive Performance-Based Incentives
Experience: Freshers & Experienced candidates are welcome
Job Overview
We are looking for an energetic and goal-oriented Academic Counselor to join our team in Kolkata. In this role, you will interact with students and parents, guide them through various educational opportunities, and support them step-by-step through the admission process.
Key Responsibilities
Student Counseling: Interact with prospective students and parents to understand their educational goals and guide them toward appropriate courses/programs.
Inquiry Management: Handle inbound and outbound calls, leads, and walk-in inquiries promptly and professionally.
Follow-ups: Maintain regular follow-ups with potential leads to ensure steady conversion and address any questions or concerns.
Admission Support: Guide candidates through the complete application, documentation, and enrollment procedures.
Target Achievement: Work towards meeting monthly enrollment goals and individual counselor targets.
Database Maintenance: Keep accurate records of candidate interactions, follow-up schedules, and admission statuses in the system.
Key Requirements & Qualifications
Education: Graduate/Higher Secondary passed in any stream.
Experience: Freshers and candidates with 0–2 years of experience in counseling, sales, or customer service are welcome to apply.
Communication Skills: Strong verbal and written communication skills in English and Hindi (fluency in Bengali is an added advantage).
Interpersonal Skills: Friendly, empathetic, and persuasive personality with a customer-first mindset.
Basic Computer Knowledge: Comfortable with internet browsing, spreadsheets, and basic CRM/data management tool usage.
