Ecommerce Back Office – Voice Process

23,000 - 26,000 /month

Teleperformance Global Service Private Limited

Marathahalli, Bangalore

0 - 5 years Experience in Customer Support / TeleCaller

54 Openings

Full Time

Skills Required

Domestic Calling

Job Highlights

Industry Type: BPO

Languages: Hindi

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: PF

Job Description

We are looking for a Ecommerce Back Office – Voice Process to join our team at Teleperformance Global Service Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹23000 - ₹26000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Ecommerce Back Office – Voice Process job

Can freshers or experienced candidates apply for this Ecommerce Back Office – Voice Process role?
Ans : Candidates who have a Graduate and above qualification with 0-5 years of experience can apply for this Ecommerce Back Office – Voice Process role.
How much can you earn in this position?
Ans : You can earn between ₹23,000-₹26,000 per month in this Ecommerce Back Office – Voice Process position.
What shift and timings does this job follow?
Ans : This Ecommerce Back Office – Voice Process job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Marathahalli, Bangalore.
How many vacancies are there for this Ecommerce Back Office – Voice Process job?
Ans : There are 54 vacancies for this Ecommerce Back Office – Voice Process role.
Is this job open for all genders?
Ans : Yes, this Ecommerce Back Office – Voice Process job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Ecommerce Back Office – Voice Process, you will work on skills like Domestic Calling.
What is the job location for this position?
Ans : The job location for this Ecommerce Back Office – Voice Process position is Marathahalli, Bangalore.
Who is the right fit for this Ecommerce Back Office – Voice Process job?
Ans : A candidate having skills like Domestic Calling with 0-5 years of experience is the right fit for this Ecommerce Back Office – Voice Process job.
What makes this Ecommerce Back Office – Voice Process job a good opportunity?
Ans : This Ecommerce Back Office – Voice Process job is a good opportunity as it offers a salary between ₹23,000-₹26,000 per month. This is a Full Time job and has 54 openings.