E-Commerce Manager

About the Role:

We are looking for a skilled E-Commerce Manager with a strong background in Call Centre operations to lead our online sales, customer engagement and support activities.

Key Responsibilities:

·        Manage day-to-day operations of the company’s e-commerce platform(s).

·        Develop and execute online sales strategies to increase revenue and brand visibility.

·        Oversee order processing, product listings, inventory management and logistics coordination.

·        Integrate customer service insights from Call Centre operations to improve the online shopping experience.

·        Lead a team to ensure efficient handling of customer inquiries, complaints and escalations.

·        Analyze data on sales performance and service metrics to drive actionable improvements.

Requirements:

·        Bachelor’s degree in Business, Marketing, E-Commerce, or related field.

·        3+ years of experience in E-commerce management with exposure to Call Centre operations.

·        Knowledge of online sales channels, digital marketing tools and CRM platforms.

·        Excellent leadership, communication and problem-solving skills.

Preferred Skills:

·        Experience with e-commerce platforms (Shopify, Magento, WooCommerce, etc.).

·        Familiarity with Call Centre KPIs (AHT, FCR, CSAT, etc.).

If you are interested, send in your resumes at ea.epcorn@gmail.com.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this E-Commerce Manager job

1. What is the eligibility criteria to apply for this E-Commerce Manager job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this E-Commerce Manager job?
   Ans: This E-Commerce Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this E-Commerce Manager job?
   Ans: No, there is no fee applicable for applying this E-Commerce Manager job and during the employment with the company, i.e., Epcorn.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this E-Commerce Manager role?
   Ans: There is an immediate opening of 1 E-Commerce Manager at Epcorn
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this E-Commerce Manager job?
   Ans: This E-Commerce Manager job has Day Shift.