Domestic voice process

20,000 - 21,500 /month

Concentrix

Andheri (East), Mumbai

6 - 12 months Experience in Customer Support / TeleCaller

99 Openings

Full Time

Skills Required

Domestic Calling

Query Resolution

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Day Shift

Job Description

We are looking for a Domestic voice process to join our team at Concentrix. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹20000 - ₹21500 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0.5 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Domestic voice process job

Who is eligible to apply for this Domestic voice process job at Concentrix?
Ans : Candidates should have a 12th Pass and above qualification and skills like Domestic Calling, Query Resolution for this Domestic voice process job offered by Concentrix.
How much can you earn in this position?
Ans : You can earn between ₹20,000-₹21,500 per month in this Domestic voice process position.
What shift and timings does this job follow?
Ans : This Domestic voice process job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Andheri (East), Mumbai.
How many openings are available for this position?
Ans : There are 99 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Domestic voice process job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Domestic voice process, you will work on skills like Domestic Calling, Query Resolution.
Where is this job located?
Ans : This Domestic voice process job is located in Andheri (East), Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, Query Resolution along with 1-1 years of experience is ideal for this Domestic voice process job.
Why should you apply for this Domestic voice process job?
Ans : This Domestic voice process job offers a salary between ₹20,000-₹21,500 per month. This is a Full Time opportunity and has 99 openings available.