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Customer Support Voice & Email Process

salary 20,000 - 24,000 /month
company-logo
job companyCogent E Services
job location Brookefield, Bangalore
job experience6 - 60 months Experience in Customer Support / TeleCaller
25 Openings
full_time Full Time

Skills Required

Computer Knowledge
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: B2C Sales
sales
Languages: Hindi, Tamil
qualification
Graduate and above
gender
All genders
jobShift
6 days working | Day Shift
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Job Description

We are looking for a Customer Support- Voice & Email Process to join our team at COGENT E SERVICES. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to B2C Sales. The role offers ₹20,000 - ₹24,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is Graduate and 6 months - 5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 5 years of experience.

More about this Customer Support Voice & Email Process job

  1. What skills and experience do you need for this Customer Support Voice & Email Process job?
    Ans : To apply for this Customer Support Voice & Email Process job, candidates should have skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process along with 1-5 years of experience.
  2. How much can you earn in this position?
    Ans : You can earn between ₹20,000-₹24,000 per month in this Customer Support Voice & Email Process position.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Voice & Email Process job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Brookefield, Bangalore.
  5. How many openings are available for this position?
    Ans : There are 25 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Voice & Email Process job is open for both male and female candidates.
  7. What work will you do in this role?
    Ans : As a Customer Support Voice & Email Process, you will work on skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process.
  8. Where is this job located?
    Ans : This Customer Support Voice & Email Process job is located in Brookefield, Bangalore.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process along with 1-5 years of experience is ideal for this Customer Support Voice & Email Process job.
  10. Why should you apply for this Customer Support Voice & Email Process job?
    Ans : This Customer Support Voice & Email Process job offers a salary between ₹20,000-₹24,000 per month. This is a Full Time opportunity and has 25 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Skills Required

Query Resolution, Non-voice/Chat Process, Computer Knowledge, interpersonal skill, communication skill

Shift

Day

Contract Job

No

Salary

₹ 20000 - ₹ 24000

Regional Languages

Tamil, Hindi

English Proficiency

Yes

Contact Person

Nidhi Kumari

Interview Address

Gopalan Enterprises, ITPL Main Rd, Phase 2 Brookefield Bangalore PIN: 560037, Brookefield, Bangalore
Posted 7 days ago

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