Customer Support & Video Operations Specialist

35,000 - 45,000 /month

The Virtual Management

Majura Gate, Surat

2 - 6+ years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

International Calling

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Night Shift

Job Description

Job Title: Customer Support & Video Operations Specialist

Location: Majura Gate Surat

Age : Upto 38

Shift Timing : 6pm-4am

Fluent English Proficiency Required

Key Responsibilities

• Respond to customer email queries in a timely, professional manner.

• Handle live chat support queries and resolve issues efficiently.

• Escalate complex customer issues to the appropriate team and follow up to ensure

resolution.

• Monitor Trustpilot and other review platforms for new reviews and flag them accordingly.

• Identify and action trial abuse cases by sending appropriate communications.

Subscription & Account Management

• Process subscription cancellations and respond to customers accordingly.

• Apply coupons and issue refunds where applicable.

• Manage and coordinate multiple customer account requests simultaneously.

Video Editing & Creation

• Edit and create videos on behalf of clients using the Autoreel platform.(Only if they need

assistance)

• Reproduce client-reported issues within the platform through video replication to assist in

troubleshooting.

• Stay up to date with new platform features by creating and editing test videos regularly.

Requirements

• Prior experience in a customer support role (email and live chat).

• Comfortable with video editing tools experience with SaaS video platforms is a plus.

• Excellent written English communication skills.

• Strong attention to detail and ability to manage multiple tasks simultaneously.

• Ability to troubleshoot and problem-solve customer issues independently.

• Reliable, self-motivated, and able to work remotely with minimal supervision.

• Familiarity with subscription-based software products and billing processes is

advantageous.

Nice to Have

• Experience with tools like Intercom, Freshdesk, or similar customer support platforms.

• Knowledge of Trustpilot or other online review platforms.

• Experience working in a fast-paced startup or SaaS environment.

What We Offer

• Opportunity to grow within a fast-scaling SaaS company.

• Supportive and collaborative team culture.

• Hands-on experience with an innovative AI-powered video platform.

Kindly fill this form.

https://forms.gle/9vhqfMhGCpYENNRA8

We will connect with you soon. Contact : 8200635061 (DM on Whatsapp)

We can’t wait to hear from you!

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6+ years Experience.

More about this Customer Support & Video Operations Specialist job

What qualifications and experience are required for this Customer Support & Video Operations Specialist position?
Ans : Candidates should have a 12th Pass and above qualification with 2-7 years of experience and skills like International Calling, Non-voice/Chat Process.
What is the salary and job type for this role?
Ans : The salary for this Customer Support & Video Operations Specialist job ranges between ₹35,000-₹45,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support & Video Operations Specialist job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Majura Gate, Surat.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support & Video Operations Specialist job is open for both male and female candidates.
What are the key responsibilities of this Customer Support & Video Operations Specialist job?
Ans : As a Customer Support & Video Operations Specialist, key responsibilities include skills like International Calling, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support & Video Operations Specialist job is located in Majura Gate, Surat.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like International Calling, Non-voice/Chat Process along with 2-7 years of experience is ideal for this Customer Support & Video Operations Specialist job.
Why should you apply for this Customer Support & Video Operations Specialist job?
Ans : This Customer Support & Video Operations Specialist job offers a salary between ₹35,000-₹45,000 per month. This is a Full Time opportunity and has 2 openings available.