A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
23,000 - 45,000 /month*
Advance Consultancy Services
Sector 127 Noida, Noida
₹20,000 incentives included
0 - 6 months Experience in Customer Support / TeleCaller
फुल टाइम
- Fresher: ₹23,000 CTC | ₹22700 in hand
- Experienced: ₹25,000 CTC | ₹24700 in-hand
- Training: 45 days
- Training Stipend: ₹20,000
- Incentives: Good and decent incentives, with earning potential of up to ₹20,000, based on performance.
- Candidates with an IT background are not required.
- Please do not apply candidates who have completed BCA or B.Tech.
Customer Support & Upselling — Job Duties
o Handle customer inquiries through phone, email, chat, or social media.
o Resolve customer complaints and provide accurate solutions.
o Understand customer needs and recommend suitable products or services.
o Upsell upgraded plans, additional products, or premium services.
o Cross-sell relevant products based on customer requirements.
o Explain product features, pricing, offers, and terms clearly.
o Follow up with customers to ensure issues are resolved and satisfaction is maintained.
o Maintain accurate records of customer interactions and sales activities.
o Meet customer service, sales, and upselling targets.
o Handle objections professionally and convert potential customers into sales.
o Coordinate with other departments to resolve complex customer issues.
o Maintain a professional and positive relationship with customers.
o Follow company policies, quality standards, and data-privacy procedures.
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