Customer Support Team Leader

12,000 - 20,000 /month

Ultimate Digital Solutions Private Limited

Kasba Siemens, Kolkata

0 - 6 months Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Job Highlights

Industry Type: Banking

Languages: Hindi, Bengali

10th Pass and above

All genders

6 days working | Day Shift

Internet Connection, PAN Card, Aadhar Card

Job Description

Role Overview

We are looking for a highly organized professional to bridge the gap between our field operations and office administration. You will manage the deployment and servicing of EDC machines and Sound Boxes for major banks and fintech brands (SBI, PhonePe, etc.). Your goal is to ensure field engineers are on track and client reports are updated daily.

Key Responsibilities

Field Coordination: Assign daily service tickets and installation tasks to field engineers.

Real-time Tracking: Monitor the movement of field staff to ensure timely visits and device installations.

Data Management: Maintain accurate records of EDC/Sound Box serial numbers and merchant details in Excel or our internal CRM.

Client Reporting: Prepare and share daily MIS reports with our banking and fintech partners.

Inventory Control: Track the stock of devices, chargers, and SIM cards moving in and out of the office.

Conflict Resolution: Handle calls from field engineers or merchants to resolve on-site deployment issues.

Candidate Requirements

Education: Graduate in any stream.

Experience: 0–3 years in Back Office or Operations (Experience in POS, Telecom, or Logistics is a huge plus).

Tech Skills: Proficiency in MS Excel (VLOOKUP, Pivot Tables) and WhatsApp Web for coordination.

Communication: Fluent in Hindi to communicate clearly with field staff.

Attributes: Ability to work under pressure and meet daily deployment targets.

Salary & Benefits

Salary: ₹12,000 – 20,000 per month.

Growth: Opportunity to move into Operations Management.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Team Leader job

Can freshers or experienced candidates apply for this Customer Support Team Leader role?
Ans : Candidates who have a 10th Pass and above qualification with 0-1 years of experience can apply for this Customer Support Team Leader role.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Team Leader job ranges between ₹12,000-₹20,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kasba Siemens, Kolkata.
How many vacancies are there for this Customer Support Team Leader job?
Ans : There are 2 vacancies for this Customer Support Team Leader role.
Is this job open for all genders?
Ans : Yes, this Customer Support Team Leader job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Team Leader job?
Ans : As a Customer Support Team Leader, key responsibilities include skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Team Leader position is Kasba Siemens, Kolkata.
Who is the right fit for this Customer Support Team Leader job?
Ans : A candidate having skills like Computer Knowledge with 0-1 years of experience is the right fit for this Customer Support Team Leader job.
What makes this Customer Support Team Leader job a good opportunity?
Ans : This Customer Support Team Leader job is a good opportunity as it offers a salary between ₹12,000-₹20,000 per month. This is a Full Time job and has 2 openings.