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Customer Support Team Leader

salary 11,000 - 20,000 /month
company-logo
job companySuro Bharati Sangeet Kalakendra
job location Serampore, Kolkata
job experience6 - 36 months Experience in Customer Support / TeleCaller
5 Openings
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
Query Resolution

Job Highlights

sales
Languages: Hindi, Bengali
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Day Shift
star
Internet Connection, PAN Card, Aadhar Card, Bank Account

Job Description

Key Responsibilities

  • Lead and supervise the Customer Support team.

  • Monitor team performance and achieve service targets.

  • Handle escalated customer queries and complaints.

  • Train, guide, and motivate team members.

  • Maintain daily reports and performance records.

  • Ensure timely and professional customer service.

Requirements

  • Graduate preferred.

  • Excellent communication skills in Bengali, Hindi & English.

  • Strong leadership and problem-solving abilities.

  • Basic computer and MS Excel knowledge.

  • Customer service/team-handling experience preferred.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Customer Support Team Leader job

  1. What skills and experience do you need for this Customer Support Team Leader job?
    Ans : To apply for this Customer Support Team Leader job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-3 years of experience.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Support Team Leader job ranges between ₹11,000-₹20,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Team Leader job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Serampore, Kolkata.
  5. How many openings are available for this position?
    Ans : There are 5 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Team Leader job is open for both male and female candidates.
  7. What are the key responsibilities of this Customer Support Team Leader job?
    Ans : As a Customer Support Team Leader, key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Customer Support Team Leader job is located in Serampore, Kolkata.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-3 years of experience is ideal for this Customer Support Team Leader job.
  10. Why should you apply for this Customer Support Team Leader job?
    Ans : This Customer Support Team Leader job offers a salary between ₹11,000-₹20,000 per month. This is a Full Time opportunity and has 5 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Skills Required

Domestic Calling, Computer Knowledge, Query Resolution

Shift

Day

Contract Job

No

Salary

₹ 11000 - ₹ 20000

Regional Languages

Bengali, Hindi

English Proficiency

Yes

Contact Person

Ayan Chakraborty

Interview Address

19/I, Vivekananda Lane, Chatra, Serampore, Hooghly, Kolkata
Posted 3 days ago
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