Customer Support Team Leader

10,000 - 18,000 /month*

Servcenetic

Dhakuria, Kolkata

₹3,000 incentives included

2 - 5 years Experience in Customer Support / TeleCaller

3 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Languages: Hindi, Bengali

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: Insurance

Internet Connection, Laptop/Desktop, PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Team Leader for SERVICE CENTERS to join our team at Servcenetic. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Appliances Service. The role offers ₹10,000 - ₹18,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Allocating CX Comp to Technicians.
Updating details from Technicians.
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 2 - 5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.

More about this Customer Support Team Leader job

What skills and experience do you need for this Customer Support Team Leader job?
Ans : To apply for this Customer Support Team Leader job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 2-5 years of experience.
What salary is offered for this Customer Support Team Leader job?
Ans : The salary for this Customer Support Team Leader job ranges between ₹10,000-₹18,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Dhakuria, Kolkata.
How many vacancies are there for this Customer Support Team Leader job?
Ans : There are 3 vacancies for this Customer Support Team Leader role.
Is this job open for all genders?
Ans : Yes, this Customer Support Team Leader job is open for both male and female candidates.
What does the role of Customer Support Team Leader involve?
Ans : As a Customer Support Team Leader, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Team Leader position is Dhakuria, Kolkata.
Who is the right fit for this Customer Support Team Leader job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution with 2-5 years of experience is the right fit for this Customer Support Team Leader job.
What makes this Customer Support Team Leader job a good opportunity?
Ans : This Customer Support Team Leader job is a good opportunity as it offers a salary between ₹10,000-₹18,000 per month. This is a Full Time job and has 3 openings.