Customer Support Team Leader

Job Title: Customer Care Executive – Inbound (OYO IBD Process)

Company: NSB BPO Solutions Pvt Ltd

Location: Salt Lake Sector 5, Kolkata

Process: OYO IBD (Inbound Sales Process)

Job Type: Full-Time (Work From Office)

Salary & Benefits

Salary: Up to ₹12,000 (In-Hand)

Overtime Allowance

Attractive Incentives based on performance

Opportunity to gain experience in the BPO industry

Job Role

We are looking for Customer Care Executives for the OYO Inbound Process. The candidate will handle inbound calls from customers and assist them with hotel bookings, queries, and sales support.

Roles & Responsibilities

Handle incoming customer calls related to hotel bookings and services.

Provide accurate information about hotel availability, pricing, and offers.

Assist customers in booking rooms and completing reservations.

Understand customer requirements and suggest suitable hotel options.

Maintain professional communication with customers at all times.

Ensure customer satisfaction by resolving queries effectively.

Achieve daily and monthly sales targets.

Update call details and booking information in the system.

Eligibility Criteria

Qualification: Higher Secondary (H.S) or above

Experience: Freshers and Experienced candidates both can apply

Age Limit: Up to 32 years

Languages Required:

Hindi – Fluent

English – Basic / Average communication

Good communication and convincing skills

Shift Timing

Fixed & Rotational Shifts (24×7 Process)

9 Hours Shift including 1 Hour Break

Gender

Male / Female both can apply

Additional Requirements

Candidate must be comfortable with Work From Office.

Immediate joiners preferred.

Office Address

NSB BPO Solutions Ltd

DN-18, Saltee Tech Park, 3rd Floor

College More, Salt Lake, Sector 5

Kolkata – 700091

Landmark: Near Starbucks / HDFC Bank

Contact for Interview

Subho Pramanik

📞 8768704895

Reference Code: SUBHO PRAMANIK

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.