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Customer Support Team Leader

salary 18,000 - 21,000 /month
company-logo
job companyNka Home Health Care Services Llp
job location Electronic City, Bangalore
job experience1 - 2 years Experience in Customer Support / TeleCaller
10 Openings
full_time Full Time

Skills Required

Query Resolution

Job Highlights

sales
Languages: Hindi, Kannada
qualification
Graduate and above
gender
Females Only
jobShift
6 days working | Day Shift
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Job Description

Job Description: Customer Care Services – Team Leader (TL)

Job Summary

The Customer Care Team Leader (TL) will lead, supervise, and motivate a team of customer care executives/agents. This role ensures timely resolution of client queries, smooth service coordination, escalations handling, and delivery of superior customer experience.

Key Responsibilities

1. Team Leadership

· Lead, mentor, and monitor a team of customer care executives.

· Allocate daily tasks, track performance, and ensure SLAs are met.

· Conduct regular training/coaching sessions to improve communication and service quality.

2. Customer Handling & Escalation

· Act as first-level escalation point for unresolved customer complaints.

· Ensure professional, empathetic, and timely handling of customer queries.

· Monitor call/chat/email quality and ensure standard scripts/policies are followed.

3. Operations & Process Management

· Coordinate with Sales, HR, and Operations teams for smooth onboarding/replacement of caregivers.

· Maintain logs of escalations, complaints, and resolutions for internal review.

· Assist in developing customer care SOPs and escalation matrix.

4. Performance Monitoring & Reporting

· Track KPIs: response time, resolution time, customer satisfaction, and NPS.

· Prepare daily/weekly MIS reports for management review.

· Analyze customer feedback and suggest process improvements.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Support Team Leader job

  1. What qualifications and experience are required for this Customer Support Team Leader position?
    Ans : Candidates should have a Graduate and above qualification with 1-2 years of experience and skills like Query Resolution.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Support Team Leader job ranges between ₹18,000-₹21,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Team Leader job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Electronic City, Bangalore.
  5. How many vacancies are there for this Customer Support Team Leader job?
    Ans : There are 10 vacancies for this Customer Support Team Leader role.
  6. Which candidates are eligible to apply?
    Ans : Candidates with a Graduate and above qualification and 1-2 years of experience are eligible to apply for this Customer Support Team Leader role. Only female candidates are eligible.
  7. What are the key responsibilities of this Customer Support Team Leader job?
    Ans : As a Customer Support Team Leader, key responsibilities include skills like Query Resolution. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support Team Leader position is Electronic City, Bangalore.
  9. Who is the right fit for this Customer Support Team Leader job?
    Ans : A candidate having skills like Query Resolution with 1-2 years of experience is the right fit for this Customer Support Team Leader job.
  10. What makes this Customer Support Team Leader job a good opportunity?
    Ans : This Customer Support Team Leader job is a good opportunity as it offers a salary between ₹18,000-₹21,000 per month. This is a Full Time job and has 10 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Skills Required

Query Resolution

Shift

Day

Contract Job

No

Salary

₹ 18000 - ₹ 21000

Regional Languages

Hindi, Kannada

English Proficiency

Yes

Contact Person

Prenu HR

Interview Address

No. 818/1-5, Plot No. 13, Fidelity National Financial Building Lane, Electronic City Phase II, Bengaluru, Karnataka, 560100, Electronic City, Bangalore
Posted 3 days ago

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