jobhai.com logoA Naukri Group company
loginLoginHire Local Staff/hire

Customer Support Team Leader

salary 25,000 - 40,000 /month
company-logo
job companyKeyson Solutions Llp
job location Borivali (West), Mumbai
job experience1 - 5 years Experience in Customer Support / TeleCaller
2 Openings
full_time Full Time

Job Highlights

sales
Industry Type: Hospitality, Travel & Tourism
qualification
Post Graduate and above
gender
All genders
jobShift
6 days working | Day Shift

Job Description

We are looking for a Customer Support Team Leader to join our team at Keyson Solutions Llp. The role offers ₹25,000 - ₹40,000 and involves managing customer calls, delivering outstanding customer service related to Hospitality, Travel & Tourism. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.



Job Requirements:


The minimum qualification for this role is Post Graduate and 2 - 5 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Support Team Leader job

  1. What are the eligibility criteria for this Customer Support Team Leader job?
    Ans : Candidates should have a Post Graduate and above qualification with 1-5 years of experience for this Customer Support Team Leader job offered by Keyson Solutions Llp in Borivali (West), Mumbai.
  2. What salary is offered for this Customer Support Team Leader job?
    Ans : The salary for this Customer Support Team Leader job ranges between ₹25,000-₹40,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Team Leader job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Borivali (West), Mumbai.
  5. How many vacancies are there for this Customer Support Team Leader job?
    Ans : There are 2 vacancies for this Customer Support Team Leader role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Team Leader job is open for both male and female candidates.
  7. What is the job location for this position?
    Ans : The job location for this Customer Support Team Leader position is Borivali (West), Mumbai.
  8. What makes this Customer Support Team Leader job a good opportunity?
    Ans : This Customer Support Team Leader job is a good opportunity as it offers a salary between ₹25,000-₹40,000 per month. This is a Full Time job and has 2 openings.
Candidates can call HR for more info.
Read Moredown-arrow

Other Details

Incentives

No

No. Of Working Days

6

Skills Required

MBA Must

Shift

Day

Contract Job

No

Salary

₹ 25000 - ₹ 40000

English Proficiency

Yes

Contact Person

Kinjal Soni

Interview Address

A 106,Bhakti Apartment,Opp Moksha Plaza,Jhambhali Gali,Borivali West 400092, Borivali (West), Mumbai
Posted 7 hours ago
similar jobs

Apply to similar jobs

₹ 35,000 - 40,000 per month
Talent Vision
Work from home
Skills: ,, Health/ Term Insurance INDUSTRY, International Calling, Query Resolution
New
99 Openings
₹ 25,000 - 42,000 per month
Teleperformance
Malad (West), Mumbai
6 - 12 months Experience in Customer Support / TeleCaller
25 Openings
₹ 25,000 - 40,000 per month
Maple International
Malad (West), Mumbai
Skills: Query Resolution, Computer Knowledge, International Calling
50 Openings
Get jobs matching your profile
From the list of relevant jobs near to you.
register-free-banner
Stay updated with your job applies
send-app-link
Apply on jobs on the go and recieve all your job application updates