Customer Support Team Leader

20,000 - 35,000 /month

Hs Enterprises

Gandhinagar, Ahmedabad

3 - 6 years Experience in Customer Support / TeleCaller

3 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Diploma and above

Males Only

6 days working | Day Shift

Job Benefits: PF, Medical Benefits

Job Description

Team Leader – Customer Care

Job Role:

Lead and manage a team of customer care executives/service coordinators.
Monitor daily team performance and productivity.
Ensure timely resolution of customer complaints and service requests.
Coordinate with service engineers and other departments for issue resolution.
Maintain high customer satisfaction (CSAT) and service quality standards.
Train, mentor, and motivate team members.
Prepare daily, weekly, and monthly MIS reports.
Handle escalated customer issues professionally.
Monitor attendance, scheduling, and team discipline.
Ensure compliance with Samsung's customer service processes and policies.

Requirements:

Graduate in any discipline.
2–5 years of experience in customer care, after-sales service, or team handling.
Strong leadership and communication skills.
Good knowledge of MS Excel, Word, and reporting.
Ability to handle customer escalations and work under pressure.

Key Skills:

Team Management
Customer Relationship Management
Problem Solving
Communication Skills
MIS Reporting
Leadership
Time Management
Conflict Resolution

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 6 years of experience.

More about this Customer Support Team Leader job

What skills and experience do you need for this Customer Support Team Leader job?
Ans : To apply for this Customer Support Team Leader job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 3-6 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹20,000-₹35,000 per month in this Customer Support Team Leader position.
What shift and timings does this job follow?
Ans : This Customer Support Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Gandhinagar, Ahmedabad.
How many vacancies are there for this Customer Support Team Leader job?
Ans : There are 3 vacancies for this Customer Support Team Leader role.
Which candidates are eligible to apply?
Ans : Candidates with a Diploma and above qualification and 3-6 years of experience are eligible to apply for this Customer Support Team Leader role. Only male candidates are eligible.
What work will you do in this role?
Ans : As a Customer Support Team Leader, you will work on skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process.
What is the job location for this position?
Ans : The job location for this Customer Support Team Leader position is Gandhinagar, Ahmedabad.
Who is the right fit for this Customer Support Team Leader job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process with 3-6 years of experience is the right fit for this Customer Support Team Leader job.
What makes this Customer Support Team Leader job a good opportunity?
Ans : This Customer Support Team Leader job is a good opportunity as it offers a salary between ₹20,000-₹35,000 per month. This is a Full Time job and has 3 openings.