Customer Support Team Leader

Company Description

Gujarat Travels is a renowned bus service provider in India with over four decades of experience. Operating across Maharashtra, Gujarat, Rajasthan, Karnataka, Telangana, Madhya Pradesh, Haryana, Karnataka and Goa. We are dedicated to providing exceptional travel experiences. Known for prioritizing comfort, safety, and reliability. Gujarat Travels ensures seamless journeys for all passengers. Our team of professionals and modern fleet of buses reflect our unwavering commitment to excellence and customer satisfaction.

Key Responsibilities:

• Have a good understanding of call centre technology to be able to identify and fix technical issues.

• Assist and support the centre staff to provide the best customer service.

• Discuss targets with the call centre manager and relay those to the team.

• As a team leader, you must ensure all team members adhere to the working protocols.

• Typically, that can be done with call monitoring and addressing performance issues, if there are any.

Job Requirement:

The minimum qualification for this role is Graduate and 6months to 2yrs of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support Team Leader job

1. What is the eligibility criteria to apply for this Customer Support Team Leader job?
   Ans: The candidate should be Graduate and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹20000 per month that depends on your interview. It's a Full Time job in Ahmedabad.
3. How many working days are there for this Customer Support Team Leader job?
   Ans: This Customer Support Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Team Leader job?
   Ans: No, there is no fee applicable for applying this Customer Support Team Leader job and during the employment with the company, i.e., Gujarat Travels.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Team Leader role?
   Ans: There is an immediate opening of 1 Customer Support Team Leader at Gujarat Travels
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Team Leader job?
   Ans: This Customer Support Team Leader job has Flexible Shift.