Email & Chat Process Executive

20,000 - 30,000 /month

Vibeforce Hr Services

Shilaj, Ahmedabad

6 - 36 months Experience in Customer Support / TeleCaller

Replies in 24hrs

1 Opening

Full Time

Job Highlights

Industry Type: Hospitality, Travel & Tourism

12th Pass and above

All genders

6 days working | Day Shift

Job Description

Job Summary

We are hiring a Patient Support & Lead Response Executive to manage and respond to patient inquiries received through Meta platforms (Facebook, Instagram) and LinkedIn. The role involves handling medical service queries in English, assisting patients with information, appointments, and follow-ups, and supporting the hospital’s patient acquisition and service quality efforts.

Key Responsibilities

Track and respond to patient messages and inquiries on Facebook, Instagram, and LinkedIn.
Provide accurate information about hospital services, doctors, treatments, and appointment processes in English.
Identify and qualify patient leads and forward them to the admissions or clinical coordination team.
Schedule appointments and assist patients with consultation bookings.
Maintain records of leads, conversations, and follow-ups in hospital CRM or registers.
Ensure polite, empathetic, and professional communication with patients and attendants.
Maintain confidentiality and follow hospital data privacy guidelines.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Email & Chat Process Executive job

What are the eligibility criteria for this Email & Chat Process Executive job?
Ans : Candidates should have a 12th Pass and above qualification with 1-3 years of experience for this Email & Chat Process Executive job offered by Vibeforce Hr Services in Shilaj, Ahmedabad.
What salary is offered for this Email & Chat Process Executive job?
Ans : The salary for this Email & Chat Process Executive job ranges between ₹20,000-₹30,000 per month.
What shift and timings does this job follow?
Ans : This Email & Chat Process Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Shilaj, Ahmedabad.
How many vacancies are there for this Email & Chat Process Executive job?
Ans : There is 1 vacancy for this Email & Chat Process Executive role.
Is this job open for all genders?
Ans : Yes, this Email & Chat Process Executive job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Email & Chat Process Executive position is Shilaj, Ahmedabad.
What makes this Email & Chat Process Executive job a good opportunity?
Ans : This Email & Chat Process Executive job is a good opportunity as it offers a salary between ₹20,000-₹30,000 per month. This is a Full Time job and has 1 openings.