A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
20,000 - 30,000 /month
Vibeforce Hr Services
Shilaj, Ahmedabad
6 - 36 months Experience in Customer Support / TeleCaller
Full Time
Job Summary
We are hiring a Patient Support & Lead Response Executive to manage and respond to patient inquiries received through Meta platforms (Facebook, Instagram) and LinkedIn. The role involves handling medical service queries in English, assisting patients with information, appointments, and follow-ups, and supporting the hospital’s patient acquisition and service quality efforts.
Key Responsibilities
Track and respond to patient messages and inquiries on Facebook, Instagram, and LinkedIn.
Provide accurate information about hospital services, doctors, treatments, and appointment processes in English.
Identify and qualify patient leads and forward them to the admissions or clinical coordination team.
Schedule appointments and assist patients with consultation bookings.
Maintain records of leads, conversations, and follow-ups in hospital CRM or registers.
Ensure polite, empathetic, and professional communication with patients and attendants.
Maintain confidentiality and follow hospital data privacy guidelines.
High Demand
