A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
22,000 - 27,000 /month
Five Splash Infotech Private Limited
Mango, Jamshedpur
2 - 6+ years Experience in Customer Support / TeleCaller
Full Time
Job Title: Team Leader in BPO/Customer Support Operations
Job Responsibilities:
Manage and supervise a team of customer support advisors.
Ensure team performance meets SLA, quality, productivity, and attendance targets.
Conduct regular feedback sessions, team huddles, and performance reviews.
Monitor queue performance and manage escalations effectively.
Share daily reports, RCA, and action plans with management.
Drive team engagement and process compliance.
Coordinate with Quality, Training, and WFM teams for performance improvement.
Handle shrinkage, rostering, and floor management activities.
Required Skills:
Good communication and team handling skills.
Strong knowledge of SLA, AHT, CSAT, and productivity metrics.
Experience in escalation handling and stakeholder management.
Good knowledge of Excel and reporting.
Eligibility:
Minimum 2 years of experience as a Team Leader.
Graduation
Immediate joiners will be preferred.
Open Positions: 4
Salary - 22,000 to 27,000
High Demand
