Customer Support Team Leader

20,000 - 45,000 /month

Avillion

Thane West, Mumbai

1 - 3 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Job Highlights

12th Pass and above

Males Only

6 days working | Day Shift

Job Description

We are looking for a Customer Support Team Leader to join our team at Avillion. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to zepto blinkit opration. The role offers ₹20000 - ₹45000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 1 - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Support Team Leader job

What are the eligibility criteria for this Customer Support Team Leader job?
Ans : Candidates should have a 12th Pass and above qualification with 1-3 years of experience and skills like Computer Knowledge for this Customer Support Team Leader job offered by Avillion in Thane West, Mumbai.
What salary is offered for this Customer Support Team Leader job?
Ans : The salary for this Customer Support Team Leader job ranges between ₹20,000-₹45,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Thane West, Mumbai.
How many vacancies are there for this Customer Support Team Leader job?
Ans : There are 2 vacancies for this Customer Support Team Leader role.
Which candidates are eligible to apply?
Ans : Candidates with a 12th Pass and above qualification and 1-3 years of experience are eligible to apply for this Customer Support Team Leader role. Only male candidates are eligible.
What does the role of Customer Support Team Leader involve?
Ans : As a Customer Support Team Leader, your work will involve skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Team Leader position is Thane West, Mumbai.
Who is the right fit for this Customer Support Team Leader job?
Ans : A candidate having skills like Computer Knowledge with 1-3 years of experience is the right fit for this Customer Support Team Leader job.
What makes this Customer Support Team Leader job a good opportunity?
Ans : This Customer Support Team Leader job is a good opportunity as it offers a salary between ₹20,000-₹45,000 per month. This is a Full Time job and has 2 openings.