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Customer Support Team Leader

salary 25,000 - 35,000 /month
company-logo
job companyArchishtech Solutions (opc) Private Limited
job location Kudlu Gate, Bangalore
job experience1 - 3 years Experience in Customer Support / TeleCaller
5 Openings
full_time Full Time

Skills Required

Computer Knowledge

Job Highlights

sales
Industry Type: BPO
sales
Languages: Hindi
qualification
Graduate and above
gender
Males Only
jobShift
6 days working | Day Shift
star
Job Benefits: PF
star
PAN Card, Aadhar Card

Job Description

  • Team Coaching: Train, mentor, and guide customer service representatives to improve performance.

  • Performance Tracking: Monitor daily metrics like call volume, wait times, and resolution rates.

  • Handling Escalations: Step in to resolve complex or difficult customer complaints.

  • Workflow Management: Manage daily schedules, queues, and task assignments.

  • Cross-Department Collaboration: Work with other teams to fix recurring customer issues

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Support Team Leader job

  1. What are the eligibility criteria for this Customer Support Team Leader job?
    Ans : Candidates should have a Graduate and above qualification with 1-3 years of experience and skills like Computer Knowledge for this Customer Support Team Leader job offered by Archishtech Solutions (opc) Private Limited in Kudlu Gate, Bangalore.
  2. What salary is offered for this Customer Support Team Leader job?
    Ans : The salary for this Customer Support Team Leader job ranges between ₹25,000-₹35,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Team Leader job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Kudlu Gate, Bangalore.
  5. How many openings are available for this position?
    Ans : There are 5 openings available for this position.
  6. Who can apply for this job?
    Ans : Candidates who have a Graduate and above qualification with 1-3 years of experience can apply for this Customer Support Team Leader job. Only male candidates can apply.
  7. What does the role of Customer Support Team Leader involve?
    Ans : As a Customer Support Team Leader, your work will involve skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Customer Support Team Leader job is located in Kudlu Gate, Bangalore.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Computer Knowledge along with 1-3 years of experience is ideal for this Customer Support Team Leader job.
  10. Why should you apply for this Customer Support Team Leader job?
    Ans : This Customer Support Team Leader job offers a salary between ₹25,000-₹35,000 per month. This is a Full Time opportunity and has 5 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF

Skills Required

Computer Knowledge, team handling

Shift

Day

Contract Job

No

Salary

₹ 25000 - ₹ 35000

Regional Languages

Hindi

English Proficiency

Yes

Contact Person

Deeskha
Posted 2 days ago
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