Key Responsibilities

• Lead and motivate a team of telecallers to achieve daily and monthly insurance call targets.
• Monitor call quality, track performance metrics, and ensure adherence to process guidelines.
• Proactively guide the team in explaining the importance of medical examinations for insurance policy activation.
• Handle escalations and provide accurate information to resolve client concerns regarding medical tests.
• Coordinate with medical testing centers and underwriting teams to ensure timely completion of policy requirements.
• Conduct regular team meetings, performance reviews, and training sessions to enhance productivity.
• Maintain accurate team reports and ensure CRM records are up-to-date.
• Collaborate with management to improve calling scripts, processes, and overall efficiency.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Team Leader job

1. What is the eligibility criteria to apply for this Customer Support Team Leader job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹30000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Team Leader job?
   Ans: This Customer Support Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Team Leader job?
   Ans: No, there is no fee applicable for applying this Customer Support Team Leader job and during the employment with the company, i.e., Archishtech Solutions (opc) Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Team Leader role?
   Ans: There is an immediate opening of 20 Customer Support Team Leader at Archishtech Solutions (opc) Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Team Leader job?
   Ans: This Customer Support Team Leader job has Day Shift.