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Customer Support Specialist

salary 25,000 - 40,000 /month
company-logo
job companyZorvix Consultants Llp
job location Thane West, Mumbai
job experience1 - 3 years Experience in Customer Support / TeleCaller
50 Openings
full_time Full Time

Skills Required

Computer Knowledge
Non-voice/Chat Process

Job Highlights

sales
Industry Type: Healthcare
qualification
12th Pass and above
gender
All genders
jobShift
5 days working | Rotational Shift

Job Description

We are hiring Customer Support Specialists for our US Healthcare process at Wagle Estate, Thane West. The role involves handling calls from US patients and providers, resolving queries, and supporting claims and billing-related requests.

Job Details

  • Location: Wagle Estate, Thane West

  • Job Type: Full-Time

  • Shift: Rotational shifts (24/7), no midnight shifts

  • Working Days: 5 days working + 2 rotational week-offs

  • Salary: Up to ₹40,000 in-hand (depends on last drawn salary)

  • Transportation: Not provided by the company

Responsibilities

  • Handle high-volume calls and resolve customer queries

  • Support patients and providers with claims and billing questions

  • Multitask across systems while keeping accurate records

  • Meet quality and performance targets

Eligibility

  • HSC / Bachelor’s degree or equivalent work experience

  • 1 to 3 years of experience in US healthcare customer service

  • Excellent verbal and written English communication

  • Strong problem-solving and customer service skills

  • Willingness to work rotational US shifts

Preferred Experience

  • Medical billing

  • Claims processing

  • Provider and patient support

  • Revenue cycle management

  • Prior BPO / healthcare support experience

Benefits

  • Competitive salary + performance incentives

  • Health benefits and paid time off

  • Training and continuous learning opportunities

  • Supportive, growth-oriented work environment

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Support Specialist job

  1. What qualifications and experience are required for this Customer Support Specialist position?
    Ans : Candidates should have a 12th Pass and above qualification with 1-3 years of experience and skills like Computer Knowledge, Non-voice/Chat Process.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Support Specialist job ranges between ₹25,000-₹40,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Specialist job follows a Rotational shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Thane West, Mumbai.
  5. How many vacancies are there for this Customer Support Specialist job?
    Ans : There are 50 vacancies for this Customer Support Specialist role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Specialist job is open for both male and female candidates.
  7. What are the key responsibilities of this Customer Support Specialist job?
    Ans : As a Customer Support Specialist, key responsibilities include skills like Computer Knowledge, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support Specialist position is Thane West, Mumbai.
  9. Who is the right fit for this Customer Support Specialist job?
    Ans : A candidate having skills like Computer Knowledge, Non-voice/Chat Process with 1-3 years of experience is the right fit for this Customer Support Specialist job.
  10. What makes this Customer Support Specialist job a good opportunity?
    Ans : This Customer Support Specialist job is a good opportunity as it offers a salary between ₹25,000-₹40,000 per month. This is a Full Time job and has 50 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

5

Skills Required

Computer Knowledge, Non-voice/Chat Process

Shift

Rotational

Contract Job

No

Salary

₹ 25000 - ₹ 40000

English Proficiency

Yes

Contact Person

HIMANSHU SRIVASTAVA
Posted a day ago
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