Customer Support Specialist

20,000 - 40,000 /month

Mindmingle Talent Solutions

Thane (East), Mumbai

1 - 3 years Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

International Calling

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Rotational Shift

Job Benefits: PF

Job Description

We are looking for a Customer Support Specialist to join our team at Mindmingle Talent Solutions. The role offers ₹20,000 - ₹40,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 1 - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.

Note: No Transportation provided by the company

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Support Specialist job

Who is eligible to apply for this Customer Support Specialist job at Mindmingle Talent Solutions?
Ans : Candidates should have a 12th Pass and above qualification and skills like International Calling for this Customer Support Specialist job offered by Mindmingle Talent Solutions.
How much can you earn in this position?
Ans : You can earn between ₹20,000-₹40,000 per month in this Customer Support Specialist position.
What shift and timings does this job follow?
Ans : This Customer Support Specialist job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Thane (East), Mumbai.
How many openings are available for this position?
Ans : There are 25 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Specialist job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Support Specialist, you will work on skills like International Calling.
Where is this job located?
Ans : This Customer Support Specialist job is located in Thane (East), Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like International Calling along with 1-3 years of experience is ideal for this Customer Support Specialist job.
Why should you apply for this Customer Support Specialist job?
Ans : This Customer Support Specialist job offers a salary between ₹20,000-₹40,000 per month. This is a Full Time opportunity and has 25 openings available.