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Customer Support Specialist

salary 25,000 - 39,000 /month
company-logo
job companyDigitxpert Solutions Llp
job location Field job
job location Thane (East), Mumbai
job experience1 - 3 years Experience in Customer Support / TeleCaller
50 Openings
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
International Calling
Query Resolution

Job Highlights

sales
Industry Type: BPO
qualification
Graduate and above
gender
All genders
jobShift
5 days working | Rotational Shift

Job Description

Key Responsibilities:

• Handle inbound and outbound calls from US / Canada customers and provide effective customer service.

• Resolve customer queries accurately and professionally on the first call wherever possible.

• Document customer interactions and update records accurately in the system.

• Follow process guidelines, compliance standards and quality benchmarks.

• Meet performance targets for call quality, productivity and customer satisfaction.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Support Specialist job

  1. What skills and experience do you need for this Customer Support Specialist job?
    Ans : To apply for this Customer Support Specialist job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution along with 1-3 years of experience.
  2. What salary is offered for this Customer Support Specialist job?
    Ans : The salary for this Customer Support Specialist job ranges between ₹25,000-₹39,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Specialist job follows a Rotational shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Thane (East), Mumbai.
  5. How many vacancies are there for this Customer Support Specialist job?
    Ans : There are 50 vacancies for this Customer Support Specialist role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Specialist job is open for both male and female candidates.
  7. What does the role of Customer Support Specialist involve?
    Ans : As a Customer Support Specialist, your work will involve skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support Specialist position is Thane (East), Mumbai.
  9. Who is the right fit for this Customer Support Specialist job?
    Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution with 1-3 years of experience is the right fit for this Customer Support Specialist job.
  10. What makes this Customer Support Specialist job a good opportunity?
    Ans : This Customer Support Specialist job is a good opportunity as it offers a salary between ₹25,000-₹39,000 per month. This is a Full Time job and has 50 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

5

Skills Required

Computer Knowledge, Domestic Calling, International Calling, Query Resolution

Shift

Rotational

Contract Job

No

Salary

₹ 25000 - ₹ 39000

English Proficiency

Yes

Contact Person

Adeeba Khan

Interview Address

Jamar, Bardhaman, Jamar, Bardhaman
Posted 2 days ago
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