A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
30,000 - 40,000 /month
Zorvix Consultants Llp
Thane West, Thane
1 - 3 years Experience in Customer Support / TeleCaller
Full Time
### Customer Support Specialist – US Healthcare Process
We are hiring a **Customer Support Specialist** for our **US Healthcare Process** in Wagle Estate, Thane West, Mumbai.
**Key Responsibilities:**
* Handle customer support calls for the US Healthcare process.
* Manage high-volume calls while maintaining excellent customer service.
* Assist patients, providers, and other healthcare-related queries.
* Handle claims-related and medical billing queries.
* Resolve customer issues efficiently through strong problem-solving skills.
* Manage multiple tasks while maintaining accuracy and service quality.
* Work according to rotational US shifts.
**Requirements:**
* HSC / Bachelor’s Degree or equivalent work experience.
* 1–3 years of experience in US Healthcare Customer Service.
* Medical Billing experience is preferred.
* Excellent verbal and written communication skills.
* Strong customer service and problem-solving skills.
* Ability to handle high-volume calls and multitask.
* Previous BPO / Healthcare Support experience is preferred.
**Preferred Experience:**
* Claims Processing
* Provider Support
* Patient Support
* Revenue Cycle Management (RCM)
**Job Details:**
* **Location:** Wagle Estate, Thane West, Mumbai
* **Job Type:** Full-Time
* **Shift:** Rotational 24/7 shifts (No midnight shifts)
* **Working Days:** 5 days working + 2 rotational weekoffs
* **Salary:** Up to ₹40,000 in-hand, depending on last drawn salary
* **Transportation:** No company transportation
* **Benefits:** Performance incentives, health benefits, paid time off, training and career growth opportunities.
