Customer Support Executive

Job Title: Tele Support Trainee

Company: Zetexa Global Private Limited

Location: Hyderabad

Experience: Freshers

Employment Type: Full-time

Shift: Rotational / Night shift (as per business requirement)

About Zetexa

Zetexa is a global digital telecom company enabling seamless connectivity through

eSIM solutions for international travelers. Our mission is to deliver reliable, fast, and

customer-centric connectivity experiences worldwide.

Role Overview

We are looking for a Tele Support Trainee to handle customer interactions over calls and

assist with service-related and basic technical queries. The role requires clear

communication, problem-solving skills, and a customer-first approach.

Key Responsibilities

 Handle inbound and outbound customer calls professionally

 Assist customers with service-related queries and basic technical support

 Guide customers on eSIM activation, usage, and troubleshooting

 Log customer interactions accurately in CRM / support systems

 Follow defined scripts, processes, and quality standards

 Escalate complex issues to the technical or backend teams

 Ensure customer satisfaction and timely resolution of concerns

 Work in rotational / night shifts as required

Communication & Soft Skills

 Good verbal communication skills in English (additional languages are a plus)

 Active listening and problem-solving ability

 Customer-focused attitude with patience and professionalism

 Ability to handle pressure and high call volumes

 Team player with a positive attitude

Technical Skills

 Basic computer knowledge and system navigation

 Familiarity with smartphones (Android / iOS)

 Willingness to learn telecom and eSIM-related concepts

Eligibility

 Any graduate / undergraduate

 Freshers with good communication skills are welcome

 Prior experience in tele support / customer support / BPO is an advantage

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.