Customer Support Executive

15,000 - 20,000 /month

Zetexa Global Private Limited

Hi-Tech City, Hyderabad

0 - 6 months Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

International Calling

Non-voice/Chat Process

Job Highlights

Industry Type: Telecom / ISP

Graduate and above

All genders

6 days working | Flexible Shift

Job Benefits: Insurance, PF

Laptop/Desktop, PAN Card, Aadhar Card, Bank Account

Job Description

Job Title: Tele Support Trainee

Company: Zetexa Global Private Limited

Location: Hyderabad

Experience: Freshers

Employment Type: Full-time

Shift: Rotational / Night shift (as per business requirement)

About Zetexa

Zetexa is a global digital telecom company enabling seamless connectivity through

eSIM solutions for international travelers. Our mission is to deliver reliable, fast, and

customer-centric connectivity experiences worldwide.

Role Overview

We are looking for a Tele Support Trainee to handle customer interactions over calls and

assist with service-related and basic technical queries. The role requires clear

communication, problem-solving skills, and a customer-first approach.

Key Responsibilities

 Handle inbound and outbound customer calls professionally

 Assist customers with service-related queries and basic technical support

 Guide customers on eSIM activation, usage, and troubleshooting

 Log customer interactions accurately in CRM / support systems

 Follow defined scripts, processes, and quality standards

 Escalate complex issues to the technical or backend teams

 Ensure customer satisfaction and timely resolution of concerns

 Work in rotational / night shifts as required

Communication & Soft Skills

 Good verbal communication skills in English (additional languages are a plus)

 Active listening and problem-solving ability

 Customer-focused attitude with patience and professionalism

 Ability to handle pressure and high call volumes

 Team player with a positive attitude

Technical Skills

 Basic computer knowledge and system navigation

 Familiarity with smartphones (Android / iOS)

 Willingness to learn telecom and eSIM-related concepts

Eligibility

 Any graduate / undergraduate

 Freshers with good communication skills are welcome

 Prior experience in tele support / customer support / BPO is an advantage

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Executive job

What skills and experience do you need for this Customer Support Executive job?
Ans : To apply for this Customer Support Executive job, candidates should have skills like Computer Knowledge, International Calling, Non-voice/Chat Process along with 0-1 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹20,000 per month in this Customer Support Executive position.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Flexible shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Hi-Tech City, Hyderabad.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Support Executive, you will work on skills like Computer Knowledge, International Calling, Non-voice/Chat Process.
Where is this job located?
Ans : This Customer Support Executive job is located in Hi-Tech City, Hyderabad.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, International Calling, Non-voice/Chat Process along with 0-1 years of experience is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹15,000-₹20,000 per month. This is a Full Time opportunity and has 2 openings available.