Key Responsibilities

• Handle inbound and outbound customer interactions through phone, email, or chat.
• Respond to customer inquiries in a timely and professional manner.
• Resolve customer issues, complaints, and requests effectively.
• Maintain accurate records of customer interactions in CRM systems.
• Escalate complex issues to the appropriate team when necessary.
• Follow company policies, procedures, and quality standards.
• Maintain a high level of professionalism and empathy during customer interactions.
• Achieve daily and monthly performance targets including quality, productivity, and customer satisfaction.

Required Skills

• Excellent verbal and written communication skills
• Strong problem-solving abilities
• Customer-focused attitude
• Ability to work in a fast-paced environment
• Basic computer knowledge (MS Office, CRM tools, etc.)
• Ability to multitask and manage time effectively

Preferred Qualifications

• Previous experience in BPO / Call Center / Customer Support is preferred
• Experience in voice or non-voice processes is an advantage
• Graduate or undergraduate candidates can apply

Work Schedule

• Flexible to work in rotational shifts
• Willingness to work in a 24/7 support environment if required

What We Offer

• Competitive salary and incentives
• Professional work environment
• Career growth opportunities
• Training and skill development programs

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.