Customer Support Executive

15,000 - 20,000 /month

Zero Lag Solutions Private Limited

Habsiguda, Hyderabad

6 - 36 months Experience in Customer Support / TeleCaller

20 Openings

Full Time

Skills Required

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Languages: Hindi, Telugu

Graduate and above

All genders

5 days working | Rotational Shift

Laptop/Desktop, PAN Card, Aadhar Card, Bank Account

Job Description

Key Responsibilities

• Handle inbound and outbound customer interactions through phone, email, or chat.
• Respond to customer inquiries in a timely and professional manner.
• Resolve customer issues, complaints, and requests effectively.
• Maintain accurate records of customer interactions in CRM systems.
• Escalate complex issues to the appropriate team when necessary.
• Follow company policies, procedures, and quality standards.
• Maintain a high level of professionalism and empathy during customer interactions.
• Achieve daily and monthly performance targets including quality, productivity, and customer satisfaction.

Required Skills

• Excellent verbal and written communication skills
• Strong problem-solving abilities
• Customer-focused attitude
• Ability to work in a fast-paced environment
• Basic computer knowledge (MS Office, CRM tools, etc.)
• Ability to multitask and manage time effectively

Preferred Qualifications

• Previous experience in BPO / Call Center / Customer Support is preferred
• Experience in voice or non-voice processes is an advantage
• Graduate or undergraduate candidates can apply

Work Schedule

• Flexible to work in rotational shifts
• Willingness to work in a 24/7 support environment if required

What We Offer

• Competitive salary and incentives
• Professional work environment
• Career growth opportunities
• Training and skill development programs

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Customer Support Executive job

What qualifications and experience are required for this Customer Support Executive position?
Ans : Candidates should have a Graduate and above qualification with 1-3 years of experience and skills like Non-voice/Chat Process.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Executive job ranges between ₹15,000-₹20,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Habsiguda, Hyderabad.
How many openings are available for this position?
Ans : There are 20 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Executive job?
Ans : As a Customer Support Executive, key responsibilities include skills like Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Executive job is located in Habsiguda, Hyderabad.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Non-voice/Chat Process along with 1-3 years of experience is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹15,000-₹20,000 per month. This is a Full Time opportunity and has 20 openings available.