Customer Support Executive

We are seeking a motivated and customer-oriented Customer Support Executive with at least 1 year of experience in a teleshopping or similar environment. The ideal candidate will handle incoming calls, address customer inquiries, process orders, and resolve complaints efficiently to ensure customer satisfaction and support business growth.

Job Description:

• Handle inbound and outbound customer calls regarding product inquiries, order placements, and service issues.

• Provide accurate product information and assist customers in making informed purchase decisions.

• Process customer orders using CRM/order management systems.

• Resolve customer complaints promptly, professionally, and within defined turnaround times.

• Follow up on pending issues and escalate complex queries to the appropriate departments.

• Maintain up-to-date knowledge of products, offers, and promotions.

• Ensure high levels of customer satisfaction and retention.

• Maintain records of customer interactions, comments, and complaints.

• Adhere to company policies, procedures, and call center standards.

Required Skills & Qualifications:

• Minimum 1 year of experience in customer service (preferably teleshopping, telesales, or e-commerce support).

• Excellent verbal communication skills in Telugu

• Strong listening and problem-solving skills.

• Basic computer skills & experience with CRM software is an advantage.

• Ability to multitask, prioritize, and manage time effectively.

• High level of patience and empathy when dealing with customers.

Benefits:

• Performance bonuses

• Incentives 5k -8k.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be All Education levels and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., YT OVERSEAS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 3 Customer Support Executive at YT OVERSEAS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.