What are the eligibility criteria for this Customer Support Executive job?

Candidates should have a Graduate and above qualification with 3-6 years of experience for this Customer Support Executive job offered by Wurfel Kuche Private Limited in Kasturi Nagar, Bangalore.

What salary is offered for this Customer Support Executive job?

The salary for this Customer Support Executive job ranges between ₹28,000-₹35,000 per month.

What shift and timings does this job follow?

This Customer Support Executive job follows a Day shift.

Do you need to visit the office for this job?

Yes, candidates need to visit the office and work from the location in Kasturi Nagar, Bangalore.

How many vacancies are there for this Customer Support Executive job?

There is 1 vacancy for this Customer Support Executive role.

Which candidates are eligible to apply?

Candidates with a Graduate and above qualification and 3-6 years of experience are eligible to apply for this Customer Support Executive role. Only female candidates are eligible.

What is the job location for this position?

The job location for this Customer Support Executive position is Kasturi Nagar, Bangalore.

What makes this Customer Support Executive job a good opportunity?

This Customer Support Executive job is a good opportunity as it offers a salary between ₹28,000-₹35,000 per month. This is a Full Time job and has 1 openings.

Customer Support Executive

28,000 - 35,000 /month

Wurfel Kuche Private Limited

Kasturi Nagar, Bangalore

3 - 6 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Job Highlights

Industry Type: Real Estate

Languages: Hindi

Graduate and above

Females Only

6 days working | Day Shift

Job Benefits: Meal, Insurance, PF, Medical Benefits

Job Description

Job Summary

We are looking for a responsible and customer-focused Aftersales Executive to handle post-warranty and service-related operations for modular products such as Kitchens, Wardrobes, Vanities, Crockery Units, TV Units, and related products.

The candidate will be responsible for coordinating customer service requests, handling warranty-related communication, managing customer grievances, coordinating with studios and internal teams, maintaining CRM/service records, and ensuring smooth aftersales support as per company standards.

Key Roles & Responsibilities

Warranty & Service Coordination

Handle all aftersales activities after warranty issuance.
Coordinate warranty card issuance to customers.
Arrange and schedule free service visits as per brand standards.
Ensure timely closure of customer complaints and service requests.

Customer Communication

Communicate professionally with customers and studios regarding aftersales concerns.
Handle customer grievances and escalations calmly and effectively.
Provide technical guidance and service updates to customers/studios.

Coordination & Follow-Up

Coordinate with Installation, Production, and Service Teams for issue closure.
Arrange technician visits and service support when required.
Follow up on pending service cases until closure.

Warranty & Policy Management

Maintain and explain warranty policies and conditions.
Verify warranty eligibility before processing claims.
Maintain proper warranty documents and service records.

CRM & Documentation

Update CRM/service software regularly with complaint and service details.
Maintain daily reports, service call records, warranty data, and closure status.
Track pending complaints and ensure timely updates.

Process Improvement

Identify recurring issues and provide feedback for product/service improvement.
Support in improving customer satisfaction and aftersales processes.

Required Skills

Good communication skills (English + Hindi+ Regional Language any)
Customer handling and escalation management
Basic technical understanding of modular furniture/interiors
Coordination and follow-up skills
Problem-solving attitude
Knowledge of MS Excel, Email communication, and CRM systems
Ability to work under pressure and manage multiple tasks

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 6 years of experience.

More about this Customer Support Executive job

What are the eligibility criteria for this Customer Support Executive job?
Ans : Candidates should have a Graduate and above qualification with 3-6 years of experience for this Customer Support Executive job offered by Wurfel Kuche Private Limited in Kasturi Nagar, Bangalore.
What salary is offered for this Customer Support Executive job?
Ans : The salary for this Customer Support Executive job ranges between ₹28,000-₹35,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kasturi Nagar, Bangalore.
How many vacancies are there for this Customer Support Executive job?
Ans : There is 1 vacancy for this Customer Support Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 3-6 years of experience are eligible to apply for this Customer Support Executive role. Only female candidates are eligible.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Kasturi Nagar, Bangalore.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹28,000-₹35,000 per month. This is a Full Time job and has 1 openings.