Customer Support Executive

18,000 - 25,000 /month

Witness The Fitness Private Limited

Sector 9 Noida, Noida

1 - 3 years Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: B2B Sales

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: PF

PAN Card, Aadhar Card, Bank Account

Job Description

Job Description – Customer Support Executive

Company: WTF GYMS
Department: Customer Support
Location: Noida, Uttar Pradesh
Reports To: Customer Support Manager / Operations Manager
Salary: ₹18,000 – ₹25,000 (In-hand) + Incentives

Job Overview

We are looking for a Customer Support Executive to handle customer queries and provide the best support experience to our members. The role involves assisting customers through calls, WhatsApp, emails, and social media and ensuring all issues are resolved on time.

Key Responsibilities

Handle customer queries through calls, WhatsApp, emails, and social media.
Resolve customer complaints and provide timely solutions.
Assist members with memberships, renewals, and general inquiries.
Follow up with customers to ensure a positive experience.
Update customer details and query status in the CRM system.
Coordinate with gym centers and internal teams for issue resolution.
Maintain daily reports of customer interactions.

Skills Required

For Experienced Candidates

Experience in customer support, customer service, or BPO.
Good communication and problem-solving skills.
Knowledge of CRM tools is an added advantage.

Key Competencies

Excellent Communication Skills
Customer Service Orientation
Problem-Solving Ability
Active Listening
Time Management
Teamwork and Collaboration
Customer-First Mindset

Qualifications

Graduate in any discipline (preferred).
1–3 years of experience in Customer Support, Customer Service, BPO, or Hospitality.
Freshers with good communication skills can also apply.

Join WTF GYMS and become a part of one of India's fastest-growing fitness brands!

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Support Executive job

What skills and experience do you need for this Customer Support Executive job?
Ans : To apply for this Customer Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-3 years of experience.
What salary is offered for this Customer Support Executive job?
Ans : The salary for this Customer Support Executive job ranges between ₹18,000-₹25,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 9 Noida, Noida.
How many openings are available for this position?
Ans : There are 25 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What does the role of Customer Support Executive involve?
Ans : As a Customer Support Executive, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Executive job is located in Sector 9 Noida, Noida.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-3 years of experience is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹18,000-₹25,000 per month. This is a Full Time opportunity and has 25 openings available.

Candidates can call HR for more info.

Other Details

Incentives

No. Of Working Days

Benefits

Skills Required

Computer Knowledge, Query Resolution, Non-voice/Chat Process, Domestic Calling, Call Handling Email Support, MS Office Google Sheets, Followup and Coordination, CustomerFirst Approach, Positive Attitude and Professionalism