Customer Support Bpo Team Leader

25,000 - 28,000 /month

Bpo Convergence Private Limited

Sector 1 Noida, Noida

1 - 3 years Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Graduate and above

All genders

6 days working | Rotational Shift

Job Description

Job Opening: Team Leader

Position: Team Leader
Location: E-2, Block E, Sector 1, Noida, Uttar Pradesh 201301
Salary: ₹25,000 – ₹28,000 per month

Job Summary

We are looking for an experienced and motivated BPO Team Leader to manage a team of customer service executives, drive performance, and ensure high-quality service delivery. The ideal candidate should have strong leadership, communication, and people management skills.

Key Responsibilities

Lead, motivate, and manage a team of customer service executives.
Monitor daily team performance and ensure productivity targets are achieved.
Conduct team briefings, coaching sessions, and performance reviews.
Handle escalations and resolve customer concerns effectively.
Ensure adherence to company policies, quality standards, and process guidelines.
Prepare daily, weekly, and monthly performance reports.
Coordinate with internal departments to improve operational efficiency.
Train and mentor new team members.

Requirements

Graduate in any discipline (preferred).
Minimum 1–2 years of experience as a Team Leader in a BPO or customer service environment.
Strong leadership and communication skills.
Good knowledge of MS Excel and reporting.
Ability to work in a fast-paced environment.
Willingness to work in rotational shifts and with rotational weekly offs.

Shift Details

Rotational shifts
Rotational weekly offs

Salary & Benefits

Salary: ₹25,000 – ₹28,000 per month (based on experience and interview performance)
Performance-driven work environment
Career growth opportunities
Training and development support

Work Location:
E-2, Block E, Sector 1, Noida, Uttar Pradesh 201301

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Support Bpo Team Leader job

What skills and experience do you need for this Customer Support Bpo Team Leader job?
Ans : To apply for this Customer Support Bpo Team Leader job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-3 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹25,000-₹28,000 per month in this Customer Support Bpo Team Leader position.
What shift and timings does this job follow?
Ans : This Customer Support Bpo Team Leader job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 1 Noida, Noida.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Bpo Team Leader job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Support Bpo Team Leader, you will work on skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process.
Where is this job located?
Ans : This Customer Support Bpo Team Leader job is located in Sector 1 Noida, Noida.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-3 years of experience is ideal for this Customer Support Bpo Team Leader job.
Why should you apply for this Customer Support Bpo Team Leader job?
Ans : This Customer Support Bpo Team Leader job offers a salary between ₹25,000-₹28,000 per month. This is a Full Time opportunity and has 5 openings available.