Customer Support Executive

• Document preparation and processing: 

Prepare, verify and file all necessary shipping documents, including commercial invoices, packing lists, and customs declarations. 

• Bill of Lading (B/L) management: 

Issue Bills of Lading accurately and within the required timeframe after vessel departure, ensuring they align with the shipping instructions. 

• Shipping instruction (SI) verification: 

Review and confirm that shipping instructions are accurate, complete, and entered correctly into the system, following up on any missing information to avoid delays. 

• Filing and record-keeping: 

File shipping bills electronically and maintain a comprehensive, organized system for all shipping and B/L documents for record-keeping and audits. 

• Communication and coordination: 

Communicate with internal teams (e.g., customer service, operations), as well as external partners (e.g., customers, freight forwarders, carriers), to resolve discrepancies and ensure smooth processing. 

Key skills and requirements

• Attention to detail: 

Essential for accurately verifying and processing a high volume of documents. 

• Organizational skills: 

Needed for managing and tracking large amounts of data and documentation. 

• Communication skills: 

Ability to communicate clearly with various stakeholders, including internal staff, customers, and carriers. 

• Technical proficiency: 

Familiarity with logistics and documentation software, and general computer skills. 

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Wisecor Services Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at Wisecor Services Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has 09:00 AM - 06:00 PM timing.