Customer Support Executive

Customer Support Executives

• Location: Hyderabad

• Type: Full-time/Shifts

• Experience: 1–2 years

Key Responsibilities:

• Handle customer queries via chat, call, and WhatsApp across B2C, B2B, and TPL models

• Provide timely resolution for both sales and service-related concerns

• Track open support tickets and follow up until closure

• Maintain accurate customer records and dispositions in CercleOS

• Adhere to the escalation matrix as needed

Requirements:

• Strong communication skills in English, Hindi, and Telugu (preferred)

• High levels of empathy and patience in handling diverse customers

• Good typing speed and familiarity with chat tools (e.g., Gallabox)

• Willingness to work in rotational shifts, including weekends

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be All Education levels and above with 1 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., WIKILABS INDIA PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 10 Customer Support Executive at WIKILABS INDIA PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.