Customer Support Executive

Job Summary

We are looking for a well-groomed, polite, and customer-focused Customer Support Executive to handle client interactions in our jewellery showroom. The role involves assisting customers with enquiries, orders, after-sales service, and ensuring a premium buying experience that builds long-term relationships.

Key Responsibilities

• Greet and assist customers visiting the showroom professionally

• Handle customer enquiries via phone calls, WhatsApp, email, and walk-ins

• Provide accurate information about jewellery designs, gold/diamond purity, pricing, schemes, and offers

• Coordinate with the sales team for order processing and custom jewellery requirements

• Handle after-sales support, such as repairs, resizing, exchanges, and billing queries

• Maintain customer database and purchase history for follow-ups

• Handle customer complaints patiently and ensure timely resolution

• Follow up with customers for order delivery, feedback, and repeat business

• Support festive offers, promotional activities, and VIP client handling

• Ensure confidentiality of customer and business information

Skills & Requirements

• Excellent communication and interpersonal skills

• Pleasant personality and professional appearance

• Ability to handle premium clients politely and confidently

• Basic computer skills (billing software, MS Excel, WhatsApp Business, email)

• Good understanding of customer service etiquette

• Knowledge of the jewellery / retail industry is an added advantage

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.