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Customer Support Executive

salary 14,000 - 15,000 /month
company-logo
job companyWc Consultancy & Training Service Private Limited
job location Work from home
job experience0 - 1 years Experience in Customer Support / TeleCaller
50 Openings
work_from_home Work From Home
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
International Calling

Job Highlights

sales
Industry Type: BPO
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Rotational Shift

Job Description

We are looking for a Customer Support Executive to join our team at WC CONSULTANCY & TRAINING SERVICE PRIVATE LIMITED. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹14,000 - ₹15,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is 12th Pass and 0 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

  1. What skills and experience do you need for this Customer Support Executive job?
    Ans : To apply for this Customer Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling along with 0-1 years of experience.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Support Executive job ranges between ₹14,000-₹15,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Executive job follows a Rotational shift.
  4. Can this job be done remotely?
    Ans : Yes, this job can be done remotely as it is a work from home job.
  5. How many vacancies are there for this Customer Support Executive job?
    Ans : There are 50 vacancies for this Customer Support Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
  7. What are the key responsibilities of this Customer Support Executive job?
    Ans : As a Customer Support Executive, key responsibilities include skills like Computer Knowledge, Domestic Calling, International Calling. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support Executive position is Sector V - Salt Lake, Kolkata.
  9. Who is the right fit for this Customer Support Executive job?
    Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling with 0-1 years of experience is the right fit for this Customer Support Executive job.
  10. What makes this Customer Support Executive job a good opportunity?
    Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹14,000-₹15,000 per month. This is a Full Time job and has 50 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Skills Required

Computer Knowledge, Domestic Calling, International Calling

Shift

Rotational

Contract Job

No

Salary

₹ 14000 - ₹ 15000

Contact Person

Amrin

Interview Address

4th Floor, P S Srijan Tech Park, Sector V Bidhan Nagar, Kolkata
Posted 10+ days ago
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