Customer Support Executive

Job description

Watch Your Health is a Mumbai-based health-tech company specializing in cutting-edge digital health solutions that drive user engagement and enhance health outcomes. Leveraging AI-driven tools and wellness programs, the platform delivers personalized, data-driven healthcare services to both individuals and corporate clients.

Key Offerings:

Smart Sell & Behavioral Analytics

AI-Based Health Monitoring

Engagement Features

Post-Discharge Wellness Programs

Dietary and Skin Analysis Tools

Job Title: CRM Helpdesk - Claim Processing Executive (Health Insurance Background)

Company: ICICI Lombard

Location: Mumbai

Job Type: Full-time

Experience: Minimum 2 years in the Health Insurance Industry

Qualification: Graduate

Salary: ₹2.75 LPA to ₹3.24 LPA (CTC)

Job Description:

We are looking for a dedicated CRM Helpdesk - Claim Processing Executive with a background in health insurance to manage claims and provide customer support at a client location. The ideal candidate will be responsible for providing end-to-end assistance in health claim processes, handling customer interactions, and ensuring seamless claim facilitation.

Key Responsibilities:

Deploy CRM implants at client site for claim support

Handle customer queries related to policy coverage and claim processing

Guide users in submitting and tracking claims via the claims app

Act as a single point of contact (SPOC) for specific corporate clients

Collect, verify, and dispatch claim-related documents as per corporate protocols

Liaise with internal claim processing teams at ICICI Lombard for smooth handling of cashless and priority claims

Stay updated on health insurance regulations and maintain accuracy in information shared

Ensure confidentiality and compliance with data protection standards

Travel between branches twice a week to address customer queries

Requirements:

Strong communication skills in English (mandatory)

In-depth knowledge of health insurance claim processes

Customer-focused with a problem-solving mindset

Willingness to travel locally as per job needs

Please drop your Resume at recruiter25@watchyourhealth.com

Contact : 9080963662

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 4 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 2 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹22000 - ₹27000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., WATCH YOUR HEALTH.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 1 Customer Support Executive at WATCH YOUR HEALTH
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.