Customer Support Executive

Job Title: Duty Service – Customer Support Assistant

Location: Go Wash Xpress Self-Service Laundry Station, 209 Regent Colony, Tollygunge, Kolkata – 700040
Working Hours:
Salary: 12,000/- per month

About Go Wash Xpress

Go Wash Xpress is redefining laundry convenience with a self-service model that empowers customers to wash and dry their clothes on their schedule. Operating in a clean, eco-friendly environment with state-of-the-art imported machines, we offer a hygienic and efficient laundry experience. Our services include separate washes for each customer, zero shrinkage guarantee, and 100% fabric care.

Role Overview

As a Duty Service – Customer Support Assistant, you will be the face of Go Wash Xpress, ensuring customers have a seamless and pleasant experience at our self-service laundry station. Your role is pivotal in assisting customers with machine operations, addressing inquiries, and maintaining a welcoming environment.

Key Responsibilities

• Customer Assistance: Greet customers warmly, assist them in selecting appropriate washing/drying machines, and provide guidance on machine operations.
  
  

• Operational Support: Monitor machine usage, ensure cleanliness and functionality of the laundry area, and report any technical issues promptly.
  
  

• Customer Support: Address customer inquiries, resolve issues efficiently, and provide information about services and pricing.
  
  

• Booking Management: Assist customers with the online booking process, ensuring accurate slot reservations.
  
  

• Safety & Hygiene: Maintain a clean and safe environment, adhering to hygiene standards and safety protocols.
  
  

• Feedback Collection: Encourage customer feedback to improve services and customer satisfaction. 

Qualifications & Skills

• Essential:
  
  

  • Strong communication skills in English and Hindi; knowledge of Bengali is a plus.

  • Customer-centric attitude with problem-solving abilities.

  • Basic computer literacy for managing bookings and customer records.

  • Ability to work independently and as part of a team.
    
    

• Preferred:
  
  

  • Previous experience in customer service or retail.

  • Familiarity with self-service machines or laundry operations.

  • Multilingual abilities to assist a diverse customer base.
    
    

Benefits

• Competitive Salary

• Flexible weekend shifts.

• Employee discounts on laundry services.

• Opportunity to work in a dynamic and growing company.
  
  

How to Apply

Interested candidates can apply by sending their resume to bandana@igvault.cloud

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be All Education levels and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹12000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., VURS COSMETICS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 5 Customer Support Executive at VURS COSMETICS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Flexible Shift.